My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 12/10/25
8 min read
Customer Success Metrics: A Roadmap to Business Growth
According to Gartner, businesses are putting a lot of effort into improving how customers feel...
By Svitlana Biloshkura
Updated: 12/10/25
15 min read
What Is Customer Success? Strategies and Definitions
In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend....
By Svitlana Biloshkura
Updated: 01/29/26
14 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 10/22/25
4 min read
Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
Updated: 10/20/25
9 min read
What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
Updated: 08/07/25
11 min read
Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
Updated: 11/27/25
5 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
Updated: 12/10/25
7 min read
The Internet of Things Is Transforming Customer Experience. What Are the Consequences?
Do you own a smart device in your home? A fire alarm that connects to...
By Daria Leshchenko
Updated: 10/22/25
4 min read