Viktoria Oliinyk
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Viktoria Oliinyk

Viktoriia, the dynamic Chief Human Resources Officer at SupportYourApp, has been an integral part of our team for more than seven years. As the visionary leader of our international HR team, Viktoriia is our number one treasure hunter.

Being passionate about connecting people worldwide, she constantly expands our recruiting world map with new regions, ensuring that more and more people match with SupportYourApp globally. Viktoriia also leads the SupportYourApp HR department and makes sure its members are equipped with everything they need to find the best talents around the world.

When creating a new team for the client or scaling up the existing one, there is no task impossible with the strategic and systematic approach Viktoriia applies to her everyday processes.

How to Become a Supporter?

How to Become a Supporter?

What is support? Ask yourself this question and then remember the first answer that comes...

By Viktoria Oliinyk

Updated: 04/10/25

7 min read

Customer Support in 2024: What to Expect?

Customer Support in 2024: What to Expect?

Through 2023, we have seen:  The rise of the generative AI technology Next-gen software development...

By Anna Shevtsova

Updated: 04/09/25

5 min read

Customer Service Machine Learning That Melts the Ice

Customer Service Machine Learning That Melts the Ice

What brings customers and support agents closer in machine-driven AI-powered reality? Which technology pushes the...

By Svitlana Biloshkura

Updated: 06/16/25

9 min read

How to Use AI in Customer Service

How to Use AI in Customer Service

Is it possible to transform customer interactions from merely efficient to truly delightful? In a...

By Svitlana Biloshkura

Updated: 04/09/25

11 min read

The Future of AI in Customer Service

The Future of AI in Customer Service

Today’s customer service is navigating a reality where support agents embrace innovation, and a powerful...

By Svitlana Biloshkura

Updated: 06/23/25

8 min read

Good to Great: The Best Supporters for the Wellness Industry

Good to Great: The Best Supporters for the Wellness Industry

Coming back with one more article in our series “Good to Great”. Today, we’re focusing...

By Anastasiia Nesterova

Updated: 04/10/25

5 min read

Creating Business Value With Call Center Outsourcing

Creating Business Value With Call Center Outsourcing

Successfully navigating customer support demands precision and expertise, as each interaction molds customers’ perceptions of...

By Svitlana Biloshkura

Updated: 06/23/25

8 min read

The World Is Changing, and So Are We: New Mission and Vision Statements

The World Is Changing, and So Are We: New Mission and Vision Statements

I have always believed that a company’s values are crucial in defining how it treats...

By Daria Leshchenko

Updated: 07/04/24

< 1 min read

Call Center Performance Metrics: Measured, Managed, and Mastered

Call Center Performance Metrics: Measured, Managed, and Mastered

Ever wondered how we ensure our support team is truly rocking? What’s the secret behind...

By Svitlana Biloshkura

Updated: 06/16/25

10 min read