Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
What Is Customer Experience? The overall experience that customers have with a company or brand,...
By Svitlana Biloshkura
Updated: 05/08/25
7 min read
Digital customer experience is a term that covers all customer online interactions with a brand....
By Svitlana Biloshkura
Updated: 07/12/24
7 min read
The era of digital customer experience transformation streamlines the challenges set to businesses in terms...
By Svitlana Biloshkura
Updated: 04/09/25
8 min read
Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....
By Svitlana Biloshkura
Updated: 04/03/25
4 min read
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
Updated: 04/09/25
4 min read
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
Updated: 04/25/25
8 min read
