33 articles by:

Svitlana Biloshkura

Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.

Ultimate Guide to Improving Your CX Strategy: Evolution, Trends, Opportunities, and Best Practices

What Is Customer Experience? The overall experience that customers have with a company or brand,...

By Svitlana Biloshkura

Updated: 07/12/24

7 min read

Digital Customer Experience Transformation: Evolution, Trends, and Opportunities

Digital customer experience is a term that covers all customer online interactions with a brand....

By Svitlana Biloshkura

Updated: 07/12/24

7 min read

How to Personalize Customer Experience: Personalization Strategy in 7 Steps

The era of digital customer experience transformation streamlines the challenges set to businesses in terms...

By Svitlana Biloshkura

Updated: 07/12/24

8 min read

The Ultimate Guide to Launching Omnichannel Support

Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....

By Svitlana Biloshkura

Updated: 07/12/24

4 min read

How Omnichannel Support Influences CX?

Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...

By Svitlana Biloshkura

Updated: 07/12/24

4 min read

Co-Browsing: Pros and Cons of Collaborative Browsing

Rapid development of online commerce and growing competition in the market of digital technologies motivates...

By Svitlana Biloshkura

Updated: 07/12/24

8 min read