Digital Customer Experience Transformation: Evolution, Trends, and Opportunities
Digital customer experience is a term that covers all customer online interactions with a brand....
By Svitlana Biloshkura
Updated: 09/04/25
7 min read
32 articles by:
Svitlana Biloshkura
Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
How to Personalize Customer Experience: Personalization Strategy in 7 Steps
The era of digital customer experience transformation streamlines the challenges set to businesses in terms...
By Svitlana Biloshkura
Updated: 10/15/25
8 min read
The Ultimate Guide to Launching Omnichannel Support
Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....
By Svitlana Biloshkura
Updated: 08/22/25
4 min read
How Omnichannel Support Influences CX?
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
Updated: 09/29/25
4 min read
Co-Browsing: Pros and Cons of Collaborative Browsing
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
Updated: 07/22/25
8 min read