Olha Humeniuk-Solodka
6 articles by:

Olha Humeniuk-Solodka

Olha is a Senior Service Delivery Manager with a strong background in business administration. With extensive experience in account management and process optimization, she specializes in implementing innovative, AI-driven solutions to boost customer satisfaction and operational efficiency. Passionate about hiking and reading, Olha enjoys recharging outdoors or getting lost in a good book.

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How These 5 eCommerce Companies Are Handling Black Friday Customer Support

How These 5 eCommerce Companies Are Handling Black Friday Customer Support

A staggering 71% of customers expect a response within only five minutes on Black Friday. ...

By Olha Humeniuk-Solodka

Updated: 09/30/25

10 min read

IT Support Tiers Explained: L0, L1, L2, and L3

IT Support Tiers Explained: L0, L1, L2, and L3

According to data gathered by Flairstech, the usage of help desk software has increased from...

By Olha Humeniuk-Solodka

Updated: 09/18/25

8 min read

Customer Satisfaction KPIs

Customer Satisfaction KPIs

According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...

By Olha Humeniuk-Solodka

Updated: 08/26/25

8 min read

Call Center Quality Monitoring: Proven Practices to Elevate CX

Call Center Quality Monitoring: Proven Practices to Elevate CX

According to Infotech, 74% of consumers are inclined to switch brands after just one bad...

By Olha Humeniuk-Solodka

Updated: 08/22/25

9 min read

Customer Service Department: Roles, Functions, Structure, and Tiers

Customer Service Department: Roles, Functions, Structure, and Tiers

In 2025, almost 80% of customers will switch to a competitor after just one bad...

By Olha Humeniuk-Solodka

Updated: 10/04/25

10 min read

Crisis Management in Customer Service: Best Practices

Crisis Management in Customer Service: Best Practices

According to the latest report into the customer experience by Emplifi, 70% of customers will...

By Olha Humeniuk-Solodka

Updated: 07/31/25

9 min read