How These 5 eCommerce Companies Are Handling Black Friday Customer Support
A staggering 71% of customers expect a response within only five minutes on Black Friday. ...
By Olha Humeniuk-Solodka
Updated: 10/20/25
10 min read
6 articles by:
Olha Humeniuk-Solodka
Olha is a Senior Service Delivery Manager with a strong background in business administration. With extensive experience in account management and process optimization, she specializes in implementing innovative, AI-driven solutions to boost customer satisfaction and operational efficiency. Passionate about hiking and reading, Olha enjoys recharging outdoors or getting lost in a good book.
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IT Support Tiers Explained: L0, L1, L2, and L3
About 60% of customers think that long wait times is the most frustrating part of...
By Olha Humeniuk-Solodka
Updated: 10/27/25
7 min read
Customer Satisfaction KPIs
According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...
By Olha Humeniuk-Solodka
Updated: 10/22/25
8 min read
Call Center Quality Monitoring: Proven Practices to Elevate CX
According to Infotech, 74% of consumers are inclined to switch brands after just one bad...
By Olha Humeniuk-Solodka
Updated: 08/22/25
9 min read
Customer Service Department: Roles, Functions, Structure, and Tiers
In 2025, almost 80% of customers will switch to a competitor after just one bad...
By Olha Humeniuk-Solodka
Updated: 10/22/25
10 min read
Crisis Management in Customer Service: Best Practices
According to the latest report into the customer experience by Emplifi, 70% of customers will...
By Olha Humeniuk-Solodka
Updated: 10/20/25
9 min read