Olha Humeniuk-Solodka
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Olha Humeniuk-Solodka

Olha is a Senior Service Delivery Manager with a strong background in business administration. With extensive experience in account management and process optimization, she specializes in implementing innovative, AI-driven solutions to boost customer satisfaction and operational efficiency. Passionate about hiking and reading, Olha enjoys recharging outdoors or getting lost in a good book.

Crisis Management in Customer Service: Best Practices

Crisis Management in Customer Service: Best Practices

According to the latest report into the customer experience by Emplifi, 70% of customers will...

By Olha Humeniuk-Solodka

Updated: 04/23/25

9 min read