4 articles by:

Olha Humeniuk-Solodka

Olha is a Senior Service Delivery Manager with a strong background in business administration. With extensive experience in account management and process optimization, she specializes in implementing innovative, AI-driven solutions to boost customer satisfaction and operational efficiency. Passionate about hiking and reading, Olha enjoys recharging outdoors or getting lost in a good book.

Customer Satisfaction KPIs

According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...

By Olha Humeniuk-Solodka

Updated: 07/03/25

8 min read

Call Center Quality Monitoring: Proven Practices to Elevate CX

According to Infotech, 74% of consumers are inclined to switch brands after just one bad...

By Olha Humeniuk-Solodka

Updated: 07/14/25

9 min read

Customer Service Department: Roles, Functions, Structure, and Tiers

In 2025, almost 80% of customers will switch to a competitor after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/18/25

10 min read

Crisis Management in Customer Service: Best Practices

According to the latest report into the customer experience by Emplifi, 70% of customers will...

By Olha Humeniuk-Solodka

Updated: 06/10/25

9 min read