Call Center Quality Monitoring: Proven Practices to Elevate CX
According to Infotech, 74% of consumers are inclined to switch brands after just one bad...
By Olha Humeniuk-Solodka
Updated: 06/12/25
9 min read
Olha is a Senior Service Delivery Manager with a strong background in business administration. With extensive experience in account management and process optimization, she specializes in implementing innovative, AI-driven solutions to boost customer satisfaction and operational efficiency. Passionate about hiking and reading, Olha enjoys recharging outdoors or getting lost in a good book.
LinkedinAccording to Infotech, 74% of consumers are inclined to switch brands after just one bad...
By Olha Humeniuk-Solodka
Updated: 06/12/25
9 min read
In 2025, almost 80% of customers will switch to a competitor after just one bad...
By Olha Humeniuk-Solodka
Updated: 06/18/25
10 min read
According to the latest report into the customer experience by Emplifi, 70% of customers will...
By Olha Humeniuk-Solodka
Updated: 06/10/25
9 min read