E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning...
By Anna Shevtsova
Updated: 09/29/25
5 min read
105 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Active Listening in Customer Support
About 55% of time of human communication is devoted to listening. This percentage is way...
By Anna Shevtsova
Updated: 10/15/25
5 min read
B2B Customer Satisfaction
68% of users are willing to pay more for a product or service from a...
By Anna Shevtsova
Updated: 08/06/25
4 min read
Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else,...
By Anna Shevtsova
Updated: 10/15/25
5 min read
Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in...
By Anna Shevtsova
Updated: 08/29/25
6 min read
Mobility as a Service (MaaS): Future, Challenges, and Support
In just a couple of years, we have seen several new means of transportation emerge...
By Anna Shevtsova
Updated: 09/29/25
5 min read
What Is Customer Value and How to Build It?
Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...
By Anna Shevtsova
Updated: 04/30/25
5 min read
BPO vs. KPO — What Is the Difference?
KPO and BPO are practices leveraged by businesses with different needs. What is the difference...
By Anna Shevtsova
Updated: 06/16/25
4 min read
What Is KPO?
KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....
By Anna Shevtsova
Updated: 06/25/25
6 min read