Anna Shevtsova
110 articles by:

Anna Shevtsova

Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

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7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone

7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone

What is the main rule of modern business? The customer is always right! But, there...

By Anna Shevtsova

Updated: 04/25/25

7 min read

Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service

Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service

With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of...

By Anna Shevtsova

Updated: 12/09/20

5 min read