7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone
What is the main rule of modern business? The customer is always right! But, there...
By Anna Shevtsova
Updated: 04/25/25
7 min read
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
LinkedinWhat is the main rule of modern business? The customer is always right! But, there...
By Anna Shevtsova
Updated: 04/25/25
7 min read
With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of...
By Anna Shevtsova
Updated: 12/09/20
5 min read