Team Building — A Perfect Way to Form Personal Bonds in the Workplace. Types and Goals of Team Building. How Do SUPers Do It?
What is a team in an office? It is a group of individuals who have...
By Anna Shevtsova
Updated: 06/25/25
8 min read
105 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Beyond Support: Investing in Personal and Professional Development of Our Teams
We live in a world where working alone is a thing of the past. Teams...
By Anna Shevtsova
Updated: 10/20/25
6 min read
Customization and Personalization: Can Customer Support Be Fully Automated? Why Do Customers Value Human Touch on the Other Side of Customer Support?
What is one of the most popular trends of the last decade? That is right...
By Anna Shevtsova
Updated: 09/29/25
7 min read
Different Businesses – Different Needs. How Customer Support May Differ With Accordance to Your Specific Business Needs
The world of business is a fascinating place. There are so many opportunities and so...
By Anna Shevtsova
Updated: 05/30/25
7 min read
Checklist for Launching an Ad Campaign, or How Not to Lose the Customer You’ve Already Paid For?
There are two pillars of every business — loyal and new customers. And there is...
By Anna Shevtsova
Updated: 04/29/25
6 min read
Customer Service Training: Skills & Guide for Support Teams
In the age of AI and machine learning, human-like chatbots can be met more and...
By Anna Shevtsova
Updated: 08/14/25
7 min read
Cross-Functional Team: How We Drive Them and How They Drive Us
Successful team requires successful leaders And when is the leader considered successful in their position?...
By Anna Shevtsova
Updated: 04/25/25
6 min read
5 Stages of Team Development at SupportYourApp: The Process of Developing the Best Teams
Making “a team” into “the team”. Seems like a simple task that can be solved...
By Anna Shevtsova
Updated: 04/30/25
5 min read
Developing Customer Communication Skills: Importance of Fast Reaction and Communication With Customers. Approaches, Tools, Learnings.
As was said by Milton Erickson: “The effectiveness of communication is not defined by the...
By Anna Shevtsova
Updated: 09/30/25
5 min read