How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?
Training a support team is not an easy task. One needs a lot of resources...
By Anna Shevtsova
Updated: 12/09/20
5 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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SupportYourApp Is Now PCI DSS Level 1 Service Provider Certified!
🤩 SupportYourApp has some exciting news to share with you. We have received a Level...
By Anna Shevtsova
Updated: 04/29/25
< 1 min read
How Can Customer Support of Your Current Clients Improve Conversion Rate for Your Future Acquisitions?
Having a good customer support for your current clients’ end users is sure to bring...
By Anna Shevtsova
Updated: 04/29/25
5 min read
The Subtle Art of Exceptional Customer Service by SupportYourApp
Customer service is a wonderful thing. By perfecting it, you not only create the best...
By Anna Shevtsova
Updated: 04/09/25
6 min read
Team Building — A Perfect Way to Form Personal Bonds in the Workplace. Types and Goals of Team Building. How Do SUPers Do It?
What is a team in an office? It is a group of individuals who have...
By Anna Shevtsova
Updated: 12/18/20
8 min read
Beyond Support: Investing in Personal and Professional Development of Our Teams
We live in a world where working alone is a thing of the past. Teams...
By Anna Shevtsova
Updated: 12/09/20
6 min read
Customization and Personalization: Can Customer Support Be Fully Automated? Why Do Customers Value Human Touch on the Other Side of Customer Support?
What is one of the most popular trends of the last decade? That is right...
By Anna Shevtsova
Updated: 04/29/25
7 min read
Different Businesses – Different Needs. How Customer Support May Differ With Accordance to Your Specific Business Needs
The world of business is a fascinating place. There are so many opportunities and so...
By Anna Shevtsova
Updated: 04/09/25
7 min read
Checklist for Launching an Ad Campaign, or How Not to Lose the Customer You’ve Already Paid For?
There are two pillars of every business — loyal and new customers. And there is...
By Anna Shevtsova
Updated: 04/29/25
6 min read