How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT
42% of consumers trust online reviews as much as recommendations from friends and family. A...
By Anastasiia Svyrydenko
Updated: 11/14/25
3 min read
28 articles by:
Anastasiia Svyrydenko
Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.
How Daria Leshchenko Built a Global CX Company — Interview
In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, shares...
By Anastasiia Svyrydenko
Updated: 10/22/25
7 min read
My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO,...
By Anastasiia Svyrydenko
Updated: 11/26/25
6 min read
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 10/30/25
3 min read
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 10/20/25
7 min read
My Career Journey: Eugene Hordiienko, Chief Technology Officer
Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...
By Anastasiia Svyrydenko
Updated: 10/20/25
7 min read
The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company
What if your support need doesn’t quite match a standard job description? Our client is...
By Anastasiia Svyrydenko
Updated: 10/23/25
2 min read
Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anastasiia Svyrydenko
Updated: 10/17/25
6 min read
My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director
Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...
By Anastasiia Svyrydenko
Updated: 10/20/25
6 min read