Outsource Support To Grow Faster
Stop choosing between speed and quality. AI tackles routine queries instantly, while our experts add a human touch across chat, email, in-app, voice, and video. All backed by enterprise-grade security.
Cut costs by 60%
Trusted by 250+ tech companies
Zero compromise on quality, privacy and security
Ultimate Security
PCI DSS Level 1. Top-tier security
for processing payment data
Data privacy protection
for California-based customers
Customer information
safety across the EU
Data protection through
certified security processes
Our Approach
Customer service outsourcing for efficient, scalable support.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators.
Monica Perez
Monica Perez, Head of CS at Sign Easy
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
Josh Brown, CEO Softorino
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Todd Penny, Founder at GoCodes
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
Chris Devor, CEO and founder at Macroplant
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Kevin La Rue, Vice President at Skylum, Inc.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
Oliver Breidenbach, CEO and founder at Boinx Software Ltd.
Trusted by 250 companies across 30+ countries
Setting the Standard
Award-winning excellence in customer support delivery.
Hi! I'm Daria, CEO and Managing Partner at SupportYourApp, an Intelligent Support-as-a-Service company that has been providing secure customer and technical support services since 2010.
Our Solutions
Services designed for rapid scaling.
AI-powered,
human-led customer support solutions
AI quickly resolves routine queries. Human experts address complex and sensitive cases. You get lightning-fast support without compromising the quality.
Grow CSAT
Global Support,
Local Touch
Scale and experience that powers your growth.
250+
clients
clients supported across 30 countries
60+
languages
We speak our customers' language
16+
years
of experience improving CX
8
hubs
providing reliable service across multiple time zones
Support
Intelligence Hub
Meet your unified AI-human customer support stack. SupportResponse for text, SupportVoice for calls, SupportBrain for enhancing agents' capabilities, and SupportCRM for centralized support operations.
SupportCRM
A CRM bringing all channels into one inbox. The data source for your Al stack. Your team working without friction.
SupportResponse
Resolves requests end-to-end using your knowledge base across email, chat & social.
SupportVoice
Handles inbound and outbound calls with natural conversations, understanding and responding in real time.
SupportBrain
Works alongside your human agents, providing instant assistance during live customer interactions.
Human Expertise Layer
Supervision, escalation, optimization
Our Tech Partners
We seamlessly connect to the platforms you trust.
Why Companies Choose Us
We developed an AI Voice Agent that instantly picked up calls, resolved simple product queries and escalated complex ones to the right support consultant.
95%
faster first reply time
70%
faster resolution time
The client needed us to handle customer interactions, orders, and calls, and to build a scalable support workflow.
64%
faster first reply time
4,5k
resolved requests per month
Along with speeding up responses, our agent set up processes, and our Career Coach took over resume reviews, allowing the founder to focus on strategy.
40%
faster responses time
50%
quicker resolution time
The Al chatbot lets our team focus on the complex cases while customers still get quick answers 24/7.
81%
faster first reply time
5min
average resolution time
Your Support
Launch Roadmap
A clear path from your goals to live support.
Customer Service Outsourcing:
What’s It All About
SupportYourApp — Your Trusted Customer Care Outsourcing Partner
For the past decade, we’ve been delivering customer service solutions tailored specifically to our clients’ business needs. We have a track record of partnering with clients like Calm, MacPaw, Here, Glovo, Mastercard, and others. We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction. That’s what we help our clients to achieve — create a connection with their customers, ultimately, boosting satisfaction and sales.
We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction.
That’s what we help our clients to achieve — create a connection with their customers, ultimately, boosting satisfaction and sales.
Why Choose SupportYourApp?
Our expertise spans multiple industries, business sizes from startups to corporations, and diverse global markets:
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16+ years of experience providing 24/7 secure outsourced customer service
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We train support teams in your industry specifics and to meet your business needs
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Omnichannel CX services — email, chat, phone calls, social media, and others
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Scalable teams: support team size is adjusted based on seasonal spikes or daily changes
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We speak 60+ languages and have worked with clients in 30+ countries
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AI-powered customer service — we automate up to 80% of support inquiries
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PCI-DSS certified and GDPR-compliant, we safeguard your data
Perks of Outsourcing Customer Service
Whether your business is expanding with support lagging behind or you don’t have a support team at all, choosing to outsource customer service can be the solution.
Operational efficiency
Building and maintaining a support team comes with substantial amounts of time, effort, not to mention, significant costs. Outsourcing to a third-party customer service provider like SupportYourApp will help you reduce costs and free up resources to focus on growing your business.
At the same time, you’ll get skilled professionals to handle your customer requests with empathy and efficiency.
Elevated CSAT score
With our AI-powered chatbots, automating most common inquiries, and our experts resolving issues with a personalized approach, you’ll be watching your ticket resolution rates skyrocket and your customer satisfaction improve within months.
24/7 availability & flexibility
SupportYourApp’s support consultants are located in different time zones. So, when building a team, we’ll get your customers covered round-the-clock.
Whether you need to scale up or down, we’ll adjust your team swiftly. And if you enter new geographic markets, we’ll expand the team with consultants speaking the local language.
Access to AI customer support solutions
With chatbots and Voice AI agents, you’ll be able to automate up to 80% of simple requests, escalating complex or sensitive issues to human agents. This way, your customers will see a drop in response times, and agents — avoid burnout.
Our other AI-based customer service solutions, like AI for support agents, will also contribute to the speed of ticket resolution. By scanning the knowledge base and past interactions to find answers, they’ll help agents provide accurate and quick replies to customer inquiries.Our other AI-based customer service solutions, like AI for support agents, will also contribute to the speed of ticket resolution. By scanning the knowledge base and past interactions to find answers, they’ll help agents provide accurate and quick replies to customer inquiries.
Get Started with Customer Service Outsourcing Today
Still wondering whether you need to hire customer support? Our company will develop an outsourcing solution tailored to your specific business needs. Check out our packages to find the best plan for your business.
Customer Support
Outsourcing,
Explained
Discover smarter support powered by AI.
Explore Smarter Support-
What is customer support?
Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.
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What is customer service outsourcing?
Customer service outsourcing means partnering with an external team to handle your customer interactions — from basic inquiries and technical issues to returns and feedback. It helps you save time, reduce costs, and ensure round-the-clock, high-quality support without the need to hire, train, or manage in-house staff.
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Why do companies outsource customer service?
Outsourcing Support service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.
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How much does it cost to outsource customer service?
It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing.
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What are the outsourcing customer service benefits?
Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.
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