Outsource Support
To Grow Faster &
Become a Unicorn

Customer Service Outsourcing: What’s It All About

Top-tier customer care is crucial for business success - customers stay loyal and return to you time and again. They become your advocates, recommending your products or services to others. However, customer service support takes time and effort to set up and maintain. Scaling a support team once your business starts growing is another challenge.

Customer support outsourcing not only makes things easier for you, it helps improve your customer retention, drive referral growth, and ramp up your CSAT levels.

SupportYourApp. Your Trusted Customer Care Outsourcing Partner

For the past decade, we’ve been delivering customer support outsourcing services tailored specifically to our clients’ business needs. We have a track record of partnering with clients like Calm, MacPaw, Here, Glovo, Mastercard, and others.

By introducing an AI customer service agent, we’ve helped businesses automate routine tasks, handle higher volumes with ease, and stay available 24/7 without extra costs.

We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction.

That’s what we help our clients achieve: create a connection with their customers, ultimately, boosting satisfaction and sales.

Why Choose SupportYourApp

Our expertise spans multiple industries, business sizes: from startups to corporations, and diverse global markets. Here's what makes Support YourApp stand out among other customer service outsourcing companies:

• 16+ years of experience providing 24/7 secure outsourced customer service

• AI-driven customer service solutions: we automate up to 80% of support inquiries, and human agents step in for high-stakes or sensitive cases.

• Omnichannel CX services: text, in-app, WhatsApp, voice, widget, async video, and others.

• Scalable teams: support team size is adjusted based on seasonal spikes or daily changes

• We speak 60+ languages and have worked with clients in 30+ countries

• We train support teams in your industry specifics and to meet your business needs

• PCI-DSS certified and GDPR-compliant, we safeguard your data

As your support-as-a-service partner, we’ll take care of all your support needs, so you’ll be able to focus on your core business tasks. Let’s connect and see what kind of solution works best for you. Contact us today to get a quote!

Perks of Outsourcing Customer Service

Whether your business is expanding with support lagging behind or you don’t have a support team at all, choosing to outsource customer service can be the solution.

Operational efficiency

Building and maintaining a support team comes with substantial amounts of time, effort, not to mention, significant costs. Outsourcing to a third-party customer service provider like SupportYourApp will help you reduce costs and free up resources to focus on growing your business.

At the same time, you’ll get skilled professionals to handle your customer requests with empathy and efficiency.

Elevated CSAT score

With our AI-powered chatbots, automating most common inquiries, and our experts resolving issues with a personalized approach, you’ll be watching your ticket resolution rates skyrocket and your customer satisfaction improve within months.

24/7 availability & flexibility

SupportYourApp’s support consultants are located in different time zones. So, if you outsource support with us, we’ll get your customers covered round-the-clock.

Whether you need to scale up or down, we’ll adjust your team swiftly. And if you enter new geographic markets, we’ll expand the team with consultants speaking the local language.

Access to AI customer support solutions

With chatbots and Voice AI agents, you’ll be able to automate up to 80% of simple requests, escalating complex or sensitive issues to human agents. This way, your customers will see a drop in response times, and agents will avoid burnout.

Our other AI-based customer service solutions, like AI for support agents, will also contribute to the speed of ticket resolution. By scanning the knowledge base and past interactions to find answers, they’ll help agents provide accurate and quick replies to customer inquiries.

Get Started with Customer Service Outsourcing Today

Not sure if you should outsource customer support? Fair question. We don't do one-size-fits-all: we provide customer support services that match your business, your customers, and your goals. Check out our packages to find the best plan for your business.