Learning and Development Solutions for Driving Customer Satisfaction
Amplify your support team’s performance with our tailored training programs, structured QA
processes, and real-time monitoring.
Why Opt for L&D Outsourcing
-
Independent evaluation of your customer support performance
-
Learning materials and training processes that boost employee engagement, and improve skills
-
Established benchmarks and clear quality metrics for transparent QA reviews
-
Tracking agent performance and pinpointing unproductive workflows
250+ companies worldwide have already chosen SupportYourApp
Join ThemOur Learning and Development Services
-
Secret Customer Assessment
-
Training Program Construction
-
Customer Support QA Processes
-
Real-Time Monitoring
Secret Customer Assessment
As part of our learning and development services, we offer feedback on your support performance through carefully crafted scenarios with real insights.
-
Scenario Design
Customized situations to test and assess real-time response.
-
Multichannel Assessment
Expert-led evaluation of performance across phone, email, chat, and more.
-
In-Depth Analysis
Unravel the good, the bad, and the improvable — to develop custom learning programs for your agents.
-
Result-Driving Recommendations
Learning and development solutions to elevate your customer service game.
You Get
-
Understanding Strengths and Growth Areas
-
Actionable Steps to Level Up Your Support
-
Improved Customer Satisfaction
Training Program Development
Creating onboarding & training materials based on skills evaluation, to fill your team’s knowledge gaps and enhance their capabilities.
-
Training Program Review
We assess your existing materials to identify what needs updating.
-
Logical Sequencing
We create a logical and intuitive learning flow.
-
Clear Objectives
We determine the end goals of your training to ensure actionable outcomes.
-
Interactive Engagement
We integrate tools and strategies to keep the learners interested.
-
Digestible Modules
We break down complex concepts into clear, manageable learning blocks.
-
LMS Guidance
We select the learning & development system based on your needs.
You Get
-
Streamlined Learning Process
-
Increased Employee Engagement
-
Carefully Selected Learning Software
Customer Support QA Processes
Tailored quality criteria, evaluation methods, and improvement insights — backed by our expertise in learning and development outsourcing.
-
Quality Goals
Clear and actionable quality benchmarks.
-
Custom Criteria
Quality criteria aligned with your brand and objectives.
-
Control Measures
Strategies to ensure consistent service quality.
-
Platform Integration
Incorporating QA processes into your platform or recommending our preferred solution.
You Get
-
Clear Performance Standards
-
Consistent Support Quality
-
Carefully Selected QA Software
Real-Time Monitoring as Part of L&D Services
Analyzing agent interactions to identify opportunities for growth, achieve peak efficiency, and gain insights.
-
Real-Time Analysis
Observing agents' interactions to identify areas of improvement.
-
Step-by-Step Monitoring
Tracking every stage of the support interaction — from request to response.
-
Efficiency Assessment
Evaluating how agents use tools and identifying workflow obstacles.
-
Actionable Talent Insights
Using data to guide employee upskilling initiatives.
You Get
-
Gaps Understanding
-
Enhanced Productivity
-
Informed Decision-Making
Why Choose SupportYourApp
Get a glimpse of why we're different.
Best Practices
Our background in support ensures our L&D services align with your CS training needs.
Personal Approach
We find a customized approach to every client’s requirements.
Expertise
We have 14 years of experience in providing managed learning services.
Analytical Vision
We assess your case in-depth, highlighting strengths and addressing gaps.
Security
We're ISO, GDPR, DMCA, and PCI DSS Level 1 certified.
Ultimate
Security
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
How Learning and Development Outsourcing Works
Stage 1: Share Your Needs
Begin by sharing your needs with our learning
and development consultants, either through
a call or email.
Stage 2: Get Your Quote
Once we understand your requirements, we’ll provide
a tailored quote.
Stage 3: Join Us for Success
Witness the transformative power of structured
learning and development solutions firsthand.
Stage 1: Share Your Needs
Begin by sharing your needs with our learning and development consultants, either through a call or email.
Stage 2: Get Your Quote
Once we understand your requirements, we’ll provide a tailored quote.
Stage 3: Join Us for Success
Witness the transformative power of structured learning and development solutions firsthand.
Get Your Solution
By submitting this form, you will be contacted promptly regarding your request and our services using the contact details provided.
We respect your privacy. Please view our Privacy Policy for more details.
SupportYourApp’s Learning and Development Solutions Tailored for Your Team
-
Why choose SupportYourApp’s L&D services for your business needs
While some companies prefer to have an in-house learning and development team, this approach might not always be sustainable or cost-effective.
It’s becoming common to outsource employee training to a learning and development company or a Support-as-a-Service partner like SupportYourApp. Let’s explore why this is a reasonable strategic decision.
SupportYourApp combines industry expertise with personalized, flexible training solutions that help teams grow faster and perform better. Our learning and development services ensure efficient knowledge sharing, consistent upskilling, and measurable outcomes. With a strong focus on data security and remote training opportunities, we deliver scalable results for companies of all sizes — whether you’re a growing startup or an enterprise.
-
Continuous learning that delivers results
We’re committed to helping your team reach its full potential through structured, ongoing training. Our learning and development services are designed to deliver consistent, focused learning experiences, supported by clear assessments that ensure long-term impact.
-
Fast, effective skill development for your team
Our learning and development consultants have developed engaging knowledge sharing best practices, helping your team quickly acquire and apply new skills. By identifying gaps and tailoring training materials to your needs, we improve both individual performance and team efficiency.
-
Personalized training for diverse teams
We understand that every learner is unique. Our talent augmentation solutions are designed to cater to diverse backgrounds, learning styles, and requirements. By offering tailored training programs, we guarantee a more enriching learning experience for every team member.
-
Real-world testing to fine-tune team performance
As part of our L&D outsourcing services, we conduct secret customer assessments that simulate real-world scenarios to evaluate how well team members apply their training. These evaluations help uncover hidden skill gaps, allowing us to refine your learning strategy with targeted improvements.
-
Protecting your training data
SupportYourApp prioritizes the confidentiality and integrity of your training materials. With our stringent data protection protocols, rest assured that all your training resources are in safe hands. Spend more time planning your next big move, and less time worrying about security.
Whether your team is in-office or remote, we ensure safe and seamless access to learning tools and materials.
-
KPIs for effective outsourcing of learning and development services
The following KPIs help you track if the outsourced learning and development solutions align well with your goals and improve employee performance.
Training completion rates. A higher completion rate suggests that your team is engaged and the training design is effective.
Knowledge retention. This measures how well employees retain and apply learned skills in real-world scenarios. It’s arguably the number one indicator of the program’s long-term impact and overall effectiveness.
Employee performance improvement. By tracking agent productivity, customer satisfaction, and other support performance metrics post-training, you can evaluate the effectiveness of the outsourced L&D services.
Team satisfaction. Feedback from participants is a key indicator of the L&D program’s relevance and engagement. Their insights are often the best source of guidance for optimizing the training program.
Our clients are directly involved in setting the KPIs from the onset, ensuring that the learning and development solutions SupportYourApp designs always serve your short- and long-term business objectives.
Elevate Your Training Initiatives with SupportYourApp
Strategic training program design
We don’t believe in one-size-fits-all solutions. Instead, our team collaborates with you to design tailored training programs that align with your specific goals and expectations.
QA for Precise Assessment and Improvement
Quality assurance (QA) is central to our approach. Through regular evaluations, we identify areas for improvement and fine-tune training programs to maximize their impact on your team’s performance. Your vision guides us every step of the way.
Customer simulations for real-world performance insights
We use secret customer assessments to identify potential issues that our clients might not yet be aware of. These assessments test your team members’ readiness by placing them in real-world scenarios and observing how they apply their new skills. We share the unique insights gained and work with you to adjust your overall L&D strategy.
Smooth integration of new training methodologies
A key priority for us is implementing new programs and methodologies with minimal disruption. With our support, your team will adapt quickly, ensuring your business stays productive throughout the transition.
Platforms tailored to your needs
Our experience in learning and development means we know which tools, platforms, and resources will work best for your program. We’ll help ensure that your L&D initiatives are efficient, engaging, and easy to manage.
FAQs
-
What are learning and development solutions?
Our L&D services are designed to enhance your support team’s skills, knowledge, and performance. They include creating tailored training programs, building knowledge bases, and evaluating their effectiveness — all to support team growth and help your business achieve its goals.
-
In which countries do you offer learning and development services?
Our clients are typically from the US, UK, Germany, Australia, Israel, Sweden, Switzerland, Denmark, Norway, and a number of other countries. Reach out to us to learn if we operate in your region and get a quote.
-
How do our L&D services work?
Our main goal is to enhance your skills, knowledge, and performance of your support agents thanks to structured training programs. To achieve that, we check your business needs, goals, and define skill gaps in your team by conducting thorough evaluations. Then, we develop a training plan that aligns with your objectives and addresses your specific challenges.
-
How do you measure the effectiveness of your managed learning services?
We use several metrics to evaluate the effectiveness of our learning and development services. Our clients help shape these metrics from the start — we begin by discussing your goals and priorities, ensuring the evaluation criteria align with what matters most to you.
Knowledge Base
For the over 13 vears we have been through many-many challenges,
victories, roadblocks and failures. Here are our stories:
