Drive customer satisfaction with
personalized L&D strategies

Let your team work smarter, close gaps, increase productivity, and make better decisions
through strategic learning.

Get My Quote

With Our Service You Get

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    Independent evaluation of your CS performance.

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    Organized L&D materials and boosted employee engagement.

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    Clear standards, measured quality, and weak points improvement.

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    Monitoring of consultants' productivity and defining time-wasting areas.

Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

250+ companies worldwide have already chosen SupportYourApp

Join Them

Our Learning and Development Services

  • Secret Customer Assessment

  • Training Program Construction

  • Customer Support QA Procedure

  • Real-Time Monitoring

Secret Customer Assessment

Objective feedback on your CS performance through carefully crafted scenarios with real insights.

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    Scenario Design

    Customized situations to test and assess real-time response.

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    Multichannel Assessment

    Test across phone, email, chat, and more.

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    In-depth Analysis

    Unravel the good, the bad, and the improvable.

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    Result-Driven Recommendations

    Solutions to elevate your customer service game.

You Get

Let’s discuss how we can bring value to you.

Get a Quote
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    Understanding Strengths and Growth Areas

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    Actionable Steps to Uplift Your Support

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    Improved Customer Satisfaction

Training Program Construction

We don’t just construct training. We create a learning journey that speaks volumes.

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    Material Analysis

    Review your content to make sure it is relevant and clear.

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    Logical Sequencing

    Craft a logical and intuitive learning flow.

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    Clear Objectives

    Determine the end goals of your training to ensure actionable outcomes.

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    Interactive Engagement

    Integrate tools and strategies to keep the learner engaged.

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    Digestible Modules

    Simplify complex concepts into manageable bites.

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    LMS Guidance

    Advise on the best systems tailored to your needs.

You Get

Let’s discuss how we can bring value to you.

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    Understanding Strengths and Growth Zones

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    Actionable Steps to Uplift your Support

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    Improved Customer Satisfaction

QA Procedure for Customer Support

Quality isn't just a word; it's our promise. Let us help you uphold it.

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    Quality Goals

    Establish clear and actionable quality benchmarks.

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    Custom Criteria

    Personalized quality criteria to suit your brand and objectives.

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    Control Measures

    Implement strategies to ensure consistent service quality.

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    Platform Integration

    Incorporate the QA procedure into your platform or let us recommend the best.

You Get

Let’s discuss how we can bring value to you.

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    Clear Internal Standards

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    Consistent Support Quality

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    Perfectly chosen QA Software

Real-time Monitoring

Guessing what brings your agents' productivity down? Let us optimize their performance in real time.

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    Real-time Analysis

    Observing agents' interactions to identify areas of improvement.

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    Step-by-step Monitoring

    From the request to providing a reply.

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    Efficiency Assessment

    Agent's tool usage assessment and identifying obstacles.

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    Result-Driven Recommendations

    Solutions to elevate your customer service game.

You Get

Let’s discuss how we can bring value to you.

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    Gaps Understanding

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    Enhanced Productivity

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    Informed Decision Making

Specialized Solution

Didn't see the service you had in mind? No worries.
Share your L&D challenge, and we'll craft a solution tailored just for you.

Contact us

Why SupportYourApp

Get a glimpse of why we're different. Here’s a sneak peek.

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Best Practices

Our background in support ensures that our L&D solutions are a perfect fit.

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Personal Approach

We find a customized approach to every client’s requirements.

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Expertise

We have 14 years of experience in addressing L&D challenges.

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Analytical Vision

We assess your case in-depth, highlighting strengths and addressing gaps.

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Security

We're ISO, GDPR, DMCA, and PCI DSS Level 1 certified.

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Ultimate
Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

pci

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

dmca

Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

gdpr

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

iso

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

ccpa

CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.

Ready to Elevate Your L&D Strategy?

Stage 1: Share Your Needs

Begin by sharing your needs with our L&D team,
either through a call or email.

Stage 2: Get Your Quote

Once we understand your requirements, we’ll provide
a tailored quote.

Stage 3: Enjoy the Result

Witness the transformative power of structured
learning and development firsthand.

Stage 1: Share Your Needs

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Begin by sharing your needs with our L&D team, either through a call or email.

Stage 2: Get Your Quote

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Once we understand your requirements, we’ll provide a tailored quote.

Stage 3: Enjoy the Result

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Witness the transformative power of structured learning and development firsthand.

Get Your Solution

After clicking this button all our team receives an email with your request and will contact YOU back ASAP.

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Learning & Development Solutions from SupportYourApp: Perfectly Crafted for Your Goals

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    Why choose SupportYourApp’s learning and development services for your L&D needs

    Some companies may prefer to keep in-house Learning and Development teams, but this is not the most sustainable long-term approach for some businesses, nor is it particularly cost-effective. It’s becoming increasingly common to outsource employee training — including leadership training — to providers of learning and development services like SupportYourApp. Let’s explore why this is a sound strategic decision.

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    Continuous development for enhanced learning outcomes

    Our learning and development services operate with an unwavering commitment to maximizing your team’s potential. Through structured training programs and insightful assessments, we ensure that learning is consistent, coherent, and comprehensive.

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    Efficient knowledge transfer and skill building

    Our L&D experts ensure seamless knowledge transfer, enabling your team to acquire and apply new skills rapidly. We focus on closing knowledge gaps and improving individual and team performance by providing the most effective learning materials and QA processes.

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    Personalized training for diverse teams

    We understand that every learner is unique. Our training programs are designed to cater to diverse backgrounds, learning styles, and requirements. By offering tailored solutions, we guarantee a more enriching learning experience for every team member.

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    Expand your team's horizons with focused learning and development outsourcing services

    With our learning and development consulting services, we help bridge knowledge gaps and sharpen skills swiftly. From choosing the right learning materials to developing an effective QA procedure, we facilitate impactful learning that leads to improved team performance.

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    Your training data remains confidential when you use our learning and development consulting services

    SupportYourApp prioritizes the confidentiality and integrity of your training materials. With our stringent data protection protocols, rest assured that all your proprietary training resources are in safe hands. Spend more time planning your next big move, and less time worrying about security.

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    KPIs for effective outsourcing of learning and development services

    Certain KPIs are nearly universal and apply to most L&D programs. These help business owners track how well the outsourced training initiatives align with organizational goals and employee performance.

    Here are just some of them:

    Training completion rates. A higher completion rate suggests that your team is engaged and the training design is effective.

    Knowledge retention. This measures how well employees retain and apply learned skills in real-world scenarios. It’s arguably the number one indicator of the program’s long-term impact and overall effectiveness.

    Employee performance improvement. By tracking productivity, customer satisfaction, and other performance metrics post-training, businesses can gauge the effectiveness of outsourced learning and development services.

    Cost efficiency. By comparing the costs of outsourced L&D to in-house programs, businesses can see if the return on investment (ROI) is worth it.

    Team satisfaction. Feedback from participants is a key indicator of the L&D program’s relevance and engagement. Their insights are often the best source of guidance for optimizing the L&D program.

    We use a balanced mix of quantitative and qualitative KPIs to evaluate our learning and development services. Most importantly, our clients are directly involved in setting these KPIs from the outset, ensuring that the L&D solutions SupportYourApp designs always serve your short- and long-term business objectives.

Elevate Your Training Initiatives with SupportYourApp

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Strategically design and structure training programs

Our team works closely with you to develop customized training programs that meet your unique goals and expectations. We reject the one-size-fits-all approach.

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Assess and improve with precision through QA

Quality assurance (QA) is central to our approach. We set quality standards in collaboration with our clients. Through regular evaluations, we identify areas for improvement and fine-tune training programs to maximize their impact on your team’s performance. Your vision guides us every step of the way.

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Gain real-world insights with secret customer assessments

As part of our L&D outsourcing services, we use secret customer assessments to identify potential issues that our clients might not yet be aware of. These assessments test your team members’ readiness by placing them in real-world scenarios and observing how they apply their new skills. We share the unique insights gained and work with you to adjust your overall L&D strategy.

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Smoothly integrate new training methodologies

One of our top priorities is integrating new programs and methodologies as non-disruptively as possible. With our help, your team will adapt quickly and seamlessly, and your business’s productivity won’t suffer.

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Choose the ideal platforms with expert guidance

Our experience in learning and development means we know which tools, platforms, and resources will work best for your program. We’ll help ensure that your L&D initiatives are efficient, engaging, and easy to manage.

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FAQs

Knowledge Base

For the over 13 vears we have been through many-many challenges,
victories, roadblocks and failures. Here are our stories: