Let your team work smarter, close gaps, increase productivity, and make better decisions
through strategic learning.
Independent evaluation of your CS performance.
Organized L&D materials and boosted employee engagement.
Clear standards, measured quality, and weak points improvement.
Monitoring of consultants' productivity and defining time-wasting areas.
Secret Customer Assessment
Training Program Construction
Customer Support QA Procedure
Real-Time Monitoring
Objective feedback on your CS performance through carefully crafted scenarios with real insights.
Get StartedCustomized situations to test and assess real-time response.
Test across phone, email, chat, and more.
Unravel the good, the bad, and the improvable.
Solutions to elevate your customer service game.
We don’t just construct training. We create a learning journey that speaks volumes.
Get StartedReview your content to make sure it is relevant and clear.
Craft a logical and intuitive learning flow.
Determine the end goals of your training to ensure actionable outcomes.
Integrate tools and strategies to keep the learner engaged.
Simplify complex concepts into manageable bites.
Advise on the best systems tailored to your needs.
Quality isn't just a word; it's our promise. Let us help you uphold it.
Get StartedEstablish clear and actionable quality benchmarks.
Personalized quality criteria to suit your brand and objectives.
Implement strategies to ensure consistent service quality.
Incorporate the QA procedure into your platform or let us recommend the best.
Guessing what brings your agents' productivity down? Let us optimize their performance in real time.
Get StartedObserving agents' interactions to identify areas of improvement.
From the request to providing a reply.
Agent's tool usage assessment and identifying obstacles.
Solutions to elevate your customer service game.
Get a glimpse of why we're different. Here’s a sneak peek.
Our background in support ensures that our L&D solutions are a perfect fit.
We find a customized approach to every client’s requirements.
We have 14 years of experience in addressing L&D challenges.
We assess your case in-depth, highlighting strengths and addressing gaps.
We're ISO, GDPR, DMCA, and PCI DSS Level 1 certified.
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
Begin by sharing your needs with our L&D team,
either through a call or email.
Once we understand your requirements, we’ll provide
a tailored quote.
Witness the transformative power of structured
learning and development firsthand.
After clicking this button all our team receives an email with your request and will contact YOU back ASAP.
Some companies may prefer to keep in-house Learning and Development teams, but this is not the most sustainable long-term approach for some businesses, nor is it particularly cost-effective. It’s becoming increasingly common to outsource employee training — including leadership training — to providers of learning and development services like SupportYourApp. Let’s explore why this is a sound strategic decision.
Our learning and development services operate with an unwavering commitment to maximizing your team’s potential. Through structured training programs and insightful assessments, we ensure that learning is consistent, coherent, and comprehensive.
Our L&D experts ensure seamless knowledge transfer, enabling your team to acquire and apply new skills rapidly. We focus on closing knowledge gaps and improving individual and team performance by providing the most effective learning materials and QA processes.
We understand that every learner is unique. Our training programs are designed to cater to diverse backgrounds, learning styles, and requirements. By offering tailored solutions, we guarantee a more enriching learning experience for every team member.
With our learning and development consulting services, we help bridge knowledge gaps and sharpen skills swiftly. From choosing the right learning materials to developing an effective QA procedure, we facilitate impactful learning that leads to improved team performance.
SupportYourApp prioritizes the confidentiality and integrity of your training materials. With our stringent data protection protocols, rest assured that all your proprietary training resources are in safe hands. Spend more time planning your next big move, and less time worrying about security.
Certain KPIs are nearly universal and apply to most L&D programs. These help business owners track how well the outsourced training initiatives align with organizational goals and employee performance.
Here are just some of them:
Training completion rates. A higher completion rate suggests that your team is engaged and the training design is effective.
Knowledge retention. This measures how well employees retain and apply learned skills in real-world scenarios. It’s arguably the number one indicator of the program’s long-term impact and overall effectiveness.
Employee performance improvement. By tracking productivity, customer satisfaction, and other performance metrics post-training, businesses can gauge the effectiveness of outsourced learning and development services.
Cost efficiency. By comparing the costs of outsourced L&D to in-house programs, businesses can see if the return on investment (ROI) is worth it.
Team satisfaction. Feedback from participants is a key indicator of the L&D program’s relevance and engagement. Their insights are often the best source of guidance for optimizing the L&D program.
We use a balanced mix of quantitative and qualitative KPIs to evaluate our learning and development services. Most importantly, our clients are directly involved in setting these KPIs from the outset, ensuring that the L&D solutions SupportYourApp designs always serve your short- and long-term business objectives.
Our team works closely with you to develop customized training programs that meet your unique goals and expectations. We reject the one-size-fits-all approach.
Quality assurance (QA) is central to our approach. We set quality standards in collaboration with our clients. Through regular evaluations, we identify areas for improvement and fine-tune training programs to maximize their impact on your team’s performance. Your vision guides us every step of the way.
As part of our L&D outsourcing services, we use secret customer assessments to identify potential issues that our clients might not yet be aware of. These assessments test your team members’ readiness by placing them in real-world scenarios and observing how they apply their new skills. We share the unique insights gained and work with you to adjust your overall L&D strategy.
One of our top priorities is integrating new programs and methodologies as non-disruptively as possible. With our help, your team will adapt quickly and seamlessly, and your business’s productivity won’t suffer.
Our experience in learning and development means we know which tools, platforms, and resources will work best for your program. We’ll help ensure that your L&D initiatives are efficient, engaging, and easy to manage.
Our L&D services are crafted to improve employee skills, knowledge, and overall performance. It’s include developing training programs, knowledge bases, and assessing their impact to help your team grow and meet your business goals.
The cost of Learning and Development services can vary depending on complexity and duration of training, the size of your team, customization, and technologies. To find out more about our pricing policy, visit our Pricing page.
Our main goal is to enhance your skills, knowledge, and performance of your support agents thanks to structured training programs. To achieve that, we check your business needs, goals, and define skill gaps in your team. Then we develop a tailored training plan that aligns with your objectives and addresses your specific challenges.
We use several metrics to evaluate the effectiveness of our learning and development services. Our clients have a say in these metrics: we start by discussing your L&D expectations and priorities in-depth, and the metrics we use reflect those.
For the over 13 vears we have been through many-many challenges,
victories, roadblocks and failures. Here are our stories: