eCommerce
Customer Support
Boost customer satisfaction and sales with our 24/7 omnichannel support.
Get A Quote
Powering eCommerce Growth, One Ticket at a Time
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Grow customer satisfaction
through our fast and accurate ecommerce customer service
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Expand geographically
with consultants who speak 60+ languages
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Reduce overhead
by eliminating the need for in-house hiring, training, and setup
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Scale fast
by letting us quickly grow your team to handle high volumes during peak times
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Focus on growth
with an ecommerce BPO team delivering top-tier customer care
What
We Offer
24/7 eCommerce Support Services
Customers shop around the clock, across time zones. When issues arise — whether with orders, payments, or shipping — they expect instant help. Our always-on support prevents cart abandonment, builds trust, and ensures you never lose a sale due to silence.
From eCommerce Live Chat Support to Email Customer Care
Customers expect support on their terms. If an order issue isn’t resolved quickly, whether via chat, email, or social, they’ll likely leave for a competitor. We’ll help you respond fast, on every channel your customers use.
Data-Driven Approach
We track and analyze common customer issues and questions to spot patterns. This helps us improve support processes, reduce repeat problems, and tailor the customer experience — making every interaction smoother, faster, and more aligned with what your shoppers actually need.
eCommerce Expertise
Our team has years of experience resolving order-related inquiries and managing returns, cancellations, and payments with speed and accuracy. From dealing with frustrated customers to refund processing, we ensure every interaction leaves your customers satisfied.
Support Team Performance Monitoring
When you outsource ecommerce customer support to us, we monitor key metrics like CSAT, NPS, first reply time, resolution time, and others. Using these insights, we continuously optimize team performance, ensuring faster responses, better experiences, and measurable improvements in your overall customer satisfaction.
What
We Offer
24/7 eCommerce Support Services
Customers shop around the clock, across time zones. When issues arise — whether with orders, payments, or shipping — they expect instant help. Our always-on support prevents cart abandonment, builds trust, and ensures you never lose a sale due to silence.
From eCommerce Live Chat Support to Email Customer Care
Customers expect support on their terms. If an order issue isn’t resolved quickly, whether via chat, email, or social, they’ll likely leave for a competitor. We’ll help you respond fast, on every channel your customers use.
Data-Driven Approach
We track and analyze common customer issues and questions to spot patterns. This helps us improve support processes, reduce repeat problems, and tailor the customer experience — making every interaction smoother, faster, and more aligned with what your shoppers actually need.
eCommerce Expertise
Our team has years of experience resolving order-related inquiries and managing returns, cancellations, and payments with speed and accuracy. From dealing with frustrated customers to refund processing, we ensure every interaction leaves your customers satisfied.
Support Team Performance Monitoring
When you outsource ecommerce customer support to us, we monitor key metrics like CSAT, NPS, first reply time, resolution time, and others. Using these insights, we continuously optimize team performance, ensuring faster responses, better experiences, and measurable improvements in your overall customer satisfaction.
Why SupportYourApp?
Get a glimpse of why we're different. Here’s a sneak peek.
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Expertise
14 years of experience in customer support and AI proficiency.
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24/7 Integration Support
We provide continuous services 24/7/365, including holidays.
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Customization
Our solutions are tailored to ensure maximum impact and effectiveness.
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Proven Results
Our clients experience 68% increase in resolved tickets and increased operational efficiency.
Expertise
14 years of experience in customer support and AI proficiency.
24/7 Integration Support
We provide continuous services 24/7/365, including holidays.
Customization
Our solutions are tailored to ensure maximum impact and effectiveness.
Proven Results
Our clients experience 68% increase in resolved tickets and increased operational efficiency.
Featured Case Study
A UK-based Sustainable Personal Care Startup
Welcome
to Bob
We implemented Gorgias AI Agent with a custom tone of voice, enabling instant replies and a hybrid support model — all without expanding the team.
Read the Full Story
Results
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99.7%
faster first response time
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44%faster resolution times
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4.0→5.0
CSAT improvement
How it works
in 24 hours
We help you
personalize your ideal
plan.
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and
integrate all systems.
in 1 month
LAUNCH
after 2 months
We review the first month and make sure everything works perfectly.
From any Channel...
Your customers will be heard through
any channel you choose...
- in-app
- Chat
- Viber
- iMessage
- VoiP
- ...any channel
...to any Integration
...and we can integrate with all major CRM systems
or add a new integration just for you.
- Salesforce
- Notion
- Zendesk
- Aircall
- Slack
- Hubspot
- Intercom
- Freshdesk
- Jira
- Asana
Ultimate Security
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 compliance — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
Clients Reviews
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
Request A Call BackSupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO at
Softorino Inc.
US.
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President at
Skylum, Inc.
US.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS at
Sign Easy
US.
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder at
Macroplant, Inc.
US.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder at
GoCodes
US.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder at
Boinx Software Ltd.
Germany.
Get Your Quote
Why Opt for eCommerce Customer Service Outsourcing
Resource Efficiency
Hiring, training, and managing an in-house support team can take lots of time and effort.
By partnering with our company for ecommerce customer support, you’ll get experts, trained to handle everything from product questions to order taking — ensuring a smooth, professional shopping experience that keeps your customers coming back. You won’t need to worry about onboarding, shift scheduling, or performance management, we take care of it all.
Fast Scalability with eCommerce Call Center Outsourcing
Our team is built to scale quickly on demand — whether it’s due to holidays or promotional campaigns — handling everything from product inquiries to tracking updates.
We’ll make sure you lose zero prospective customers and instead grow your number of repeat buyers. You’ll have the flexibility to scale support operations without delays or resource strain. This agility helps you maintain high service levels even during unexpected demand spikes. Explore our packages!
Timely Responses with Our 24/7 Omnichannel eCommerce Call Center
Providing nonstop support can strain your internal team and lead to burnout. When you partner with us, you get round-the-clock coverage without the stress. Our globally distributed consultants are always online, ready to help your customers at any time of the day.
We deliver customer care across multiple channels, from ecommerce helpdesk chat and email, to phone and social media, quickly resolving issues wherever your customers reach out. This means customers get consistent, timely help — even during off-hours or peak traffic times.
Multilingual Customer Support
To succeed in global ecommerce, your customer support needs to literally speak the language of your audience. Our support team covers over 60 languages, helping your customers feel understood and valued from the first interaction.
This personalized approach increases satisfaction, lowers cart abandonment, and strengthens brand loyalty.
We also tailor communication style, terminology, and workflows to match cultural norms and customer expectations in each region.
Data Security
We’re certified with PCI-DSS Level 1 and ISO 27001:2013, and we also meet all GDPR, CCPA, and HIPAA requirements — ensuring your customers’ sensitive data, like credit card information, is protected. We’ve implemented advanced systems and processes to strengthen data security and prevent potential breaches. On top of that, regular audits, access controls, and employee training further reinforce our commitment to data protection.
So, when you outsource ecommerce call center to us, you can be sure that your sensitive information will stay safe.
CX Wins with Our eCommerce Support Outsourcing Company
We’ll carefully select support consultants with proven ecommerce experience. Whether it’s helping customers choose the right product, manage returns, or track orders, they’ll handle it with confidence. Our team will be trained on your store, ensuring they understand your offerings and can resolve even complex issues — creating a satisfying shopping experience. Additionally, we can implement any integrations with helpdesks, CRMs, and AI tools when necessary.
We provide regular performance reports and QA reviews to keep your support quality consistently high.
Want to learn more about our ecommerce support services? Contact us to discuss your custom solution and get a quote.
Still have questions?
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What is ecommerce customer service outsourcing?
It’s a way for online retailers to delegate their customer support operations to a specialized third-party provider. Instead of managing an in-house team, businesses partner with experts who manage everything from product inquiries to order tracking to returns.
This approach allows you to scale quickly, offer 24/7 service, and improve customer satisfaction without the overhead of hiring, training, and managing support agents internally. It’s especially effective for growing stores looking to maintain high-quality service across time zones and channels.
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How to handle customer support for an ecommerce store?
You can do it in two main ways: by building and managing an in-house team or by partnering with an outsourced support provider. An in-house team gives you full control but requires time, budget, and internal resources for hiring, training, and managing staff.
Outsourcing, on the other hand, offers access to trained agents, round-the-clock coverage, multilingual support, and easy scalability. For fast-growing brands looking for efficiency and flexibility, outsourcing is often the smarter, more cost-effective solution.
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Do you use AI when providing ecommerce customer support?
Yes, when it fits your business needs, we use AI to automate up to 80% of common customer requests, allowing our human consultants to focus on more complex issues that require empathy and critical thinking. The result? Faster response times, reduced agent burnout, higher customer satisfaction, and increased sales.
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How fast can the support team start working on our project?
We can launch your project in 1 month. Here’s a more detailed timeline:
Rest assured that your support solution will be fully tailored to your business needs.
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You choose one of the pricing packages
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Within 24 hours, we prepare your custom support solution
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In 1 week, you sign up, and we agree on all the details
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In 10 days, we have the templates, FAQ, and knowledge base ready.
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We launch in a month
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After 2 months, we review our first month’s work and make necessary adjustments
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Do you offer services in my country?
We provide ecommerce customer support to clients across Europe and the US, as well as the UK, Germany, Australia, Israel, Sweden, Switzerland, Denmark, Norway, and some other countries. Connect with us to learn if we operate in your region.