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flibko

Featured Case Study

Faster Response Times & Scalability for Flibco

  • 24/7 coverage: no missed inquiries

  • Improved customer experience: faster responses, consistent service, and higher satisfaction

  • Scalability: easy adjustments to peak seasons and quieter periods

SupportYourApp helped Flibco build a scalable support system that optimized costs and improved the overall transportation customer experience.

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Clients Reviews

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SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue from Skylum, Inc.

Kevin La Rue

Vice President at 

Skylum, Inc. 

US. 

Skylum, Inc. logo
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny from GoCodes

Todd Penny

Founder at 

GoCodes 

US. 

GoCodes logo
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown from Softorino Inc.

Josh Brown

CMO at 

Softorino Inc. 

US. 

Softorino Inc. logo
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez from Sign Easy

Monica Perez

Head of CS at 

Sign Easy 

US. 

Sign Easy logo
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor from Macroplant, Inc.

Chris Devor

CEO and founder at 

Macroplant, Inc. 

US. 

Macroplant, Inc. logo
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach

CEO and founder at 

Boinx Software Ltd. 

Germany. 

Boinx Software Ltd. logo

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