Support Your App – customer support outsourcing for tech startups
  • Solutions
    service
    CORE SERVICES
    • Call Center Outsourcing
    • Live Chat Support Outsourcing
    • Help Desk Outsourcing
    • Technical Support Outsourcing
    • Phone Answering Services Outsourcing
    • View All Services
    AI SOLUTIONS
    • Managed AI services
    • AI Voice Agent
      new
    INDUSTRIES
    • eCommerce Customer Support
    • Fintech Customer Support
    • SaaS Customer Support
    • Game Customer Support
    • B2B Call Center Customer Support
    • IT Customer Support
  • Our Packages
  • Career
  • About Us
    service
    About Us
    • Why SupportYourApp
    • Our Culture
    • Our Team
    • Social Responsibility
    • Press Page
    • Contact Us
  • Resources
    service
    Resources
    • Blog
    • eBooks
    • Customer Service Course
    • Case Studies
  • Get Your Plan round-arrow

    SUPerhero Story — Anna

    Anna Shevtsova
    By Anna Shevtsova
    Updated: 11/26/25

    3 min read

    Tweet0LinkedIn0Facebook0Email0

    To keep on spreading the truth about the war that russia brought to our free and independent country, here is a story of yet another SupportYourApper who has witnessed the horrors of Putin’s war firsthand. 

    Where are you, and who is with you? 

    Right now I am in the Western Ukraine. But for a week and a half I stayed with my brother in the Chernihiv region. I was quite close to the active fighting and heard the explosions. 

    How are you guys feeling? 

    Right now, everyone seems to have calmed down. Of course, at first people were hardly talking and were very gloomy — the war has left its imprint on everyone, even the most positive of us. 

    How did you find out about the war?

    I woke up because I heard the already-infamous explosion at the Boryspil airport. I came to the window and saw the smoke. Immediately, I understood what was happening, although my mind was still resisting the notion. In an hour, I saw traffic jams piling up to gas stations. There was nothing I could do other than get into my car and drive away. 

    What do you do to defuse the tension? 

    I don’t really do anything. The war is our reality at the moment. There is no sense in denying it. So I don’t really try to distract myself. I just do what I can and wait for the victory without pretending everything is fine even for a moment — it is not. 

    What was the scariest moment? 

    When I left my brother’s place and drove to the Western Ukraine, I got really scared twice. First, when I drove through the Ukrainian countryside in the dark of night. I didn’t know where the shooting might start and felt very uneasy. Lucky, I reached my destination soon enough and was able to get some rest before I hit the road again. 

    The next day I wanted to gas up my car near Vinnytsia. I was told to immediately turn around and drive further, because the rockets were incoming. In several minutes, I heard an explosion and saw the dust cloud rising in my rearview mirror. The most peculiar thing — people just kept on gassing up their cars as if nothing happened. Those explosions completely destroyed the Vinnytsia airport.

    What should/can we do to bring the victory closer? 

    We have to help each other. Not only for photos and videos — in real life. Wherever you are, do not isolate, do not pretend there is nothing going on, do not panic buy — remember about other people and always be mindful. 

    We also have to clearly understand what we are capable of and what we can do here and now. Someone can volunteer or join territorial defense troops. Someone can spread the truth about the war on the Internet. Everything we do is important. 

    And most crucial — support the Ukrainian army. Everyone should do it. 

    What would you like to say to the Ukrainian people? 

    Stay human and support each other. It is crucial right now. Ask people about their wellbeing, write and call regularly. This really is the bare minimum we can do that can help a lot of people. 

    Remember about your friends and families. If we are not close together, this doesn’t mean we can forget about them. This will surely help us win. Of course, victory might take time, but I am sure we have already won — not in a month and not in a year we will not give a single inch of our land to the occupants. 💙💛

    ❤︎ Like it? — Share: Share on LinkedIn or Share on Facebook

    Anna Shevtsova
    By Anna Shevtsova.

    Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

    Posted on March 24, 2022November 26, 2025

    ♥︎ Like us on ↓ Facebook.
    We post nice stuff.

    Your shortcut to better CX — right in your inbox

    Get a monthly roundup of the latest support trends, hands-on how-to’s, and real-world case studies — to help you level up your customer support.

    ✱ 50%+ of people who read this, started following us on SupportYourApp LinkedIn LinkedIn

    Follow on LinkedIn

    Written by Anna Shevtsova

    Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

    • SUPerhero Story — Anna

      Top 5 eCommerce Customer Service Outsourcing Companies

      By Maryna Stavnycha

      9 min read

    • SUPerhero Story — Anna

      Top 10 AI Customer Service Companies 2025: Functions & Prices

      By Nick Ryabchenko

      14 min read

    • SUPerhero Story — Anna

      How to Choose a Customer Service Provider: 20-Step Checklist

      By Anastasiia Svyrydenko

      11 min read

    Company

    • Our Packages
    • Team
    • Career
    • Company
    • Products
    • Our Tech Partners
    • Social Activities
    • Press Page
    • Blog

    Outsourced Services

    • Call Center Support Outsourcing
    • Technical Support Outsourcing
    • Help Desk Support Outsourcing
    • Live Chat Support Outsourcing
    • eCommerce Customer Support
    • Fintech Customer Support
    • SaaS Customer Support
    • View All Services

    Information Security

    • SupportYourApp's Security
    • Privacy and Cookie Policy
    • Cookie Preferences
    • Sub Processor List
    • Terms of Use
    • Data Privacy Framework Notice
    • Candidate Privacy Notice
    Support Your App – customer support outsourcing for ytech comanies

    Helping modern startups scale faster by outsourcing customer support.

    Excellence in Customer

    Excellence in Customer Service Award as an Outsource Partner of the 2024.

    Send Your CV

    • cv@supportyourapp.com

    Become Our Client

    Become Our
    Affiliate Partner

    • affiliate@supportyourapp.com
    Inc 500

    Fastest-Growing Private Companies — the Inc. 5000 in 2024.

    24/7 Hotline
    for Our Clients

    Follow us

    • SupportYourApp facebook Page
    • SupportYourApp linkedin Page
    • SupportYourApp instagram Page
    • SupportYourApp twitter Page
    • SupportYourApp youtube Page
    • SupportYourApp tiktok Page

    Location

    • Delaware Office:
      221 W 10th Street,
      4th Floor, Suite 122,
      Wilmington, DE 19801, USA.

    © 2010-2025 SupportYourApp, Inc. SupportYourApp Limited. All rights reserved.
    SUPPORTYOURAPP®, QCRM™, QUIDGET™ are registered trademarks in the US and other countries.

    Support Your App – customer support outsourcing for ytech comanies

    Helping modern startups scale faster by outsourcing customer support.

    Excellence in Customer

    Excellence in Customer Service Award as an Outsource Partner of the 2024.

    Company

    • Our Packages
    • Team
    • Career
    • Company
    • Products
    • Our Tech Partners
    • Social Activities
    • Press Page
    • Blog

    Outsourced Services

    • Call Center Support Outsourcing
    • Technical Support Outsourcing
    • Help Desk Support Outsourcing
    • Live Chat Support Outsourcing
    • eCommerce Customer Support
    • Fintech Customer Support
    • SaaS Customer Support
    • View All Services

    Information Security

    • SupportYourApp's Security
    • Privacy and Cookie Policy
    • Cookie Preferences
    • Sub Processor List
    • Terms of Use
    • Data Privacy Framework Notice
    • Candidate Privacy Notice

    Become Our
    Affiliate Partner

    • affiliate@supportyourapp.com

    Send Your CV

    • cv@supportyourapp.com

    Become Our Client

    Location

    • Delaware Office:
      221 W 10th Street,
      4th Floor, Suite 122,
      Wilmington, DE 19801, USA.

    24/7 Hotline
    for Our Clients

    Follow us

    • SupportYourApp facebook Page
    • SupportYourApp linkedin Page
    • SupportYourApp instagram Page
    • SupportYourApp twitter Page
    • SupportYourApp youtube Page
    • SupportYourApp tiktok Page

    © 2010-2025 SupportYourApp, Inc. SupportYourApp Limited. All rights reserved.
    SUPPORTYOURAPP®, QCRM™, QUIDGET™ are registered trademarks in the US and other countries.

    Support Your App – customer support outsourcing for ytech comanies

    Helping modern startups scale faster by outsourcing customer support.

    Excellence in Customer

    Excellence in Customer Service Award as an Outsource Partner of the 2024.

    Inc 500

    Fastest-Growing Private Companies — the Inc. 5000 in 2024.

    Share this ArticleLike this article? Email it to a friend!

    Email sent!