Beginner’s Guide to Customer Escalation Management
Customer escalation is the thing that every business owner is trying to avoid although it...
By Nika Kiriienko
Updated: 05/26/25
7 min read
5 Customer Service Trends for 2020 and Beyond
The importance of a good customer service is hard to underestimate, especially now when customer...
By Daria Leshchenko
Updated: 10/15/25
7 min read
How Call Center Workers Can Maintain Health on the Job
Working in a call center outsourcing company can require long hours of sitting, overnight shifts,...
By Nika Kiriienko
Updated: 11/27/25
3 min read
How to Master the Art of Email Templates
Customers these days are very demanding. With their need for speed, they expect a quicker...
By Nika Kiriienko
Updated: 08/29/25
4 min read
Customer Support During the Holiday Season
Support teams in every industry are always affected by seasonal disparity especially when it comes to...
By Nika Kiriienko
Updated: 12/09/20
3 min read
Being Customer Centric: What Does It Mean for Your Business?
In today’s highly competitive environment, when attracting new and retaining current customers has never been...
By Nika Kiriienko
Updated: 03/11/25
6 min read
6 Tips About Customer Service You Need to Know
If customers are the lifeblood of a business then customer service representatives are the heart....
By Nika Kiriienko
Updated: 11/27/25
5 min read
How to Make Your Remote Team More Productive
The use of remote teams in the technology industry began as a fashionable thing for...
By Nika Kiriienko
Updated: 08/07/25
6 min read
How Support Should Say “No” to Customers
A Customer Should Be Treated Like a Guest. We Aren’t Supposed to Say “no” to...
By Nika Kiriienko
Updated: 08/29/25
3 min read