Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 06/13/25
4 min read
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Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
Updated: 04/09/25
5 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
Updated: 04/09/25
7 min read
Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience
One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, of...
By Kseniia Savchenko
Updated: 04/10/25
4 min read
Why Do Businesses Need to Go Phygital?
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
Updated: 06/25/25
5 min read
Customer Experience vs Customer Service: Understanding Key Distinctions
In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...
By Svitlana Biloshkura
Updated: 04/25/25
6 min read
My Career Journey: Support as a Lifestyle
Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...
By Anastasiia Nesterova
Updated: 07/12/24
7 min read
B2B Customer Experience Management Tweaks to Improve the User Experience
47% of B2B customers stated that the delivery or fulfillment of their orders was the...
By Anna Shevtsova
Updated: 04/09/25
12 min read
Good to Great: Who Are the Best Supporters for Fintech?
For our new story about the best supporters and how to find them, we focused...
By Anastasiia Nesterova
Updated: 06/16/25
5 min read