Learning and Development: The Investment That Pays Off
What if the world of business remained stagnant, with skills that never evolved and knowledge...
By Svitlana Biloshkura
Updated: 05/08/25
11 min read
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Svitlana Biloshkura
Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
Secrets of Creating a Learning and Development Strategy That Delivers Results
In the modern workplace, Learning and Development (L&D) is a transformative force, no longer limited...
By Svitlana Biloshkura
Updated: 06/16/25
14 min read
How to Develop an Effective Training Program
Learning has become a part of today’s culture — from personal development to a professional...
By Kseniia Barchenko
Updated: 05/08/25
6 min read
What Is Learning and Development?
In today’s fast-changing, tech-driven era, business success relies on employee adaptability and expertise. To stay...
By Svitlana Biloshkura
Updated: 05/08/25
12 min read
Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 07/08/24
7 min read
Keys to Great Customer Success Teams
In recent times, the landscape of customer acquisition has undergone a significant transformation, leading to...
By Svitlana Biloshkura
Updated: 06/16/25
12 min read
My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 04/10/25
8 min read
Customer Success Metrics: A Roadmap to Business Growth
According to Gartner, businesses are putting a lot of effort into improving how customers feel...
By Svitlana Biloshkura
Updated: 05/14/25
15 min read
What Is Customer Success? Strategies and Definitions
In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend....
By Svitlana Biloshkura
Updated: 04/09/25
14 min read