Holiday eCommerce Customer Service: 6 Mistakes to Avoid
With weeks left until Christmas, the peak season’s surge in support queries is already here....
By Yurii Maidan
Updated: 12/10/25
9 min read
Yurii is a Chief Customer Officer at SupportYourApp. He became interested in the world of B2B about 20 years ago, and has since been accumulating diverse experience that helps him provide top-notch services to the SupportYourApp clients as a leader of the Service Delivery department.
Yurii is responsible for creating a proper environment for professional growth of the Service Delivery team members and for effective communication between the Service Deliver and other SupportYourApp departments. Making clients’ experience with SupportYourApp excellent, keeping cooperation effective, and establishing trust-based long-term relationships with our clients are Yurii’s main goals and professional passions.
With weeks left until Christmas, the peak season’s surge in support queries is already here....
By Yurii Maidan
Updated: 12/10/25
9 min read
During the holiday rush, when stress and financial strain peak, 94% of shoppers say positive...
By Yurii Maidan
Updated: 11/26/25
9 min read
Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...
By Yurii Maidan
Updated: 04/10/25
4 min read