Nika Kiriienko
53 articles by:

Nika Kiriienko

Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.

How We Used Product Hunt to Hack Our B2B Sales and Score 3 New Clients (And How You Can Too)

How We Used Product Hunt to Hack Our B2B Sales and Score 3 New Clients (And How You Can Too)

Product Hunt is an incredible site for technology, software and startup enthusiasts to share all...

By Nika Kiriienko

Updated: 12/18/20

6 min read

The Ultimate Guide to Customer Support Outsourcing

The Ultimate Guide to Customer Support Outsourcing

Outsourcing can be a very valuable tool to grow and maintain your company, here’s everything...

By Nika Kiriienko

Updated: 12/18/20

9 min read

To Outsource, or Not to Outsource: That Is the Question.

To Outsource, or Not to Outsource: That Is the Question.

“Should I outsource the responsibility of taking care of my customer to a third-party organization?”...

By Nika Kiriienko

Updated: 12/09/20

4 min read

How to Build Effective Communication for Better Customer Support

How to Build Effective Communication for Better Customer Support

Every customer service agent knows that effective communication is critical. Customers’ feelings & actions in a conversation...

By Nika Kiriienko

Updated: 05/24/22

3 min read

Should You Choose Phone or Email Support for Your Call Center?

Should You Choose Phone or Email Support for Your Call Center?

The eternal question that every executive asks himself when it comes to providing quality customer...

By Nika Kiriienko

Updated: 12/09/20

3 min read