Shared vs Dedicated Customer Support: How to Choose the Right Model
Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...
By Nader Gammoudi
Updated: 10/31/25
8 min read
Nader is an Integration Specialist with over nine years of experience in the customer support industry. Having started as a support agent, he developed a deep understanding of diverse client needs and service environments. He now specializes in building and optimizing helpdesk systems, creating workflows, and implementing tailored integration solutions. Outside of work, he enjoys watching anime, spending time with his family and friends, and is passionate about brewing and tasting great coffee.
Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...
By Nader Gammoudi
Updated: 10/31/25
8 min read
Up to 80% of businesses globally outsource at least one function. For customer support specifically,...
By Nader Gammoudi
Updated: 10/20/25
7 min read