Nader Gammoudi
4 articles by:

Nader Gammoudi

Nader is an Integration Specialist with over nine years of experience in the customer support industry. Having started as a support agent, he developed a deep understanding of diverse client needs and service environments. He now specializes in building and optimizing helpdesk systems, creating workflows, and implementing tailored integration solutions. Outside of work, he enjoys watching anime, spending time with his family and friends, and is passionate about brewing and tasting great coffee.

Customer Success Team: How to Build One That Drives Retention and Revenue

Customer Success Team: How to Build One That Drives Retention and Revenue

Do Growing Companies Need a Customer Success Department, and Why? TL;DR:  You should care because...

By Nader Gammoudi

Updated: 02/13/26

10 min read

Zoho CRM Pros and Cons: Unpacking a Top-Tier CRM

Zoho CRM Pros and Cons: Unpacking a Top-Tier CRM

As of 2026, over 100 million users worldwide rely on Zoho’s platform, yet Zoho CRM...

By Nader Gammoudi

Updated: 01/30/26

9 min read

Shared vs Dedicated Customer Support: How to Choose the Right Model

Shared vs Dedicated Customer Support: How to Choose the Right Model

Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...

By Nader Gammoudi

Updated: 10/31/25

8 min read

How Much Will Customer Service Outsourcing Cost Me?

How Much Will Customer Service Outsourcing Cost Me?

Up to 80% of businesses globally outsource at least one function. For customer support specifically,...

By Nader Gammoudi

Updated: 12/10/25

7 min read