SaaS vs. Software. What Are Their Differences and Similarities?
The world is pacing fast. Every day we come close with new developments and new...
By Anna Shevtsova
Updated: 04/30/25
11 min read
104 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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DaaS — Device as a Service
Device as a Service (DaaS) is an emerging trend that is rapidly growing and gaining...
By Anna Shevtsova
Updated: 08/07/25
9 min read
How AI Can Compliment People in Customer Support
With the abundance of information and mentions of artificial intelligence (AI) in the modern media...
By Anna Shevtsova
Updated: 11/14/25
8 min read
Customer Support for Social Media Accounts
Getting third party support for your social media account has just arisen as one of...
By Anna Shevtsova
Updated: 12/19/24
10 min read
Importance of Omnichannel Customer Support
Every year businesses go out of their way to make their services as good as...
By Anna Shevtsova
Updated: 09/29/25
7 min read
Customer Service in Social Media: Best Practices
How often do your customers complain to you over social media? It is estimated that...
By Anna Shevtsova
Updated: 08/22/25
7 min read
Support Outsourcing Planning: How’s and Why’s
Planning. It seems that in our world this word and this technique is overused. We...
By Anna Shevtsova
Updated: 10/15/25
6 min read
Support for E-Commerce Companies
In the last 5 years, e-commerce sales have increased by a whopping 171%. This means...
By Anna Shevtsova
Updated: 09/16/25
9 min read
Support for Fintech Companies
With the rise of technology, a lot of market segments are going through a boom....
By Anna Shevtsova
Updated: 08/22/25
8 min read