Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution...
By Anna Shevtsova
Updated: 06/25/25
7 min read
107 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...
By Anna Shevtsova
Updated: 05/30/25
9 min read
SaaS vs. Software. What Are Their Differences and Similarities?
The world is pacing fast. Every day we come close with new developments and new...
By Anna Shevtsova
Updated: 04/30/25
11 min read
DaaS — Device as a Service
Device as a Service (DaaS) is an emerging trend that is rapidly growing and gaining...
By Anna Shevtsova
Updated: 02/05/21
9 min read
How AI Can Compliment People in Customer Support
With the abundance of information and mentions of artificial intelligence (AI) in the modern media...
By Anna Shevtsova
Updated: 06/25/25
8 min read
Customer Support for Social Media Accounts
Getting third party support for your social media account has just arisen as one of...
By Anna Shevtsova
Updated: 12/19/24
10 min read
Importance of Omnichannel Customer Support
Every year businesses go out of their way to make their services as good as...
By Anna Shevtsova
Updated: 04/29/25
7 min read
Customer Service in Social Media: Best Practices
How often do your customers complain to you over social media? It is estimated that...
By Anna Shevtsova
Updated: 04/29/25
7 min read
Support Outsourcing Planning: How’s and Why’s
Planning. It seems that in our world this word and this technique is overused. We...
By Anna Shevtsova
Updated: 04/29/25
6 min read