Black Friday Customer Support Special: 15% Off Your First Month
Does your team have a hard time handling customer inquiries on Black Friday?
Partner with SupportYourApp and save 15% on your first month of scalable 24/7 customer support. Speed up reply times, resolve issues more efficiently, and boost customer satisfaction.
Let’s talk through your project and your ideal support team setup!
Companies that rely on our support
Whether you're a growing startup or a mid-sized company — our team of 1,200+ professionals
will deliver tailored 24/7 support to your customers in over 60 languages.
Why Companies Choose Us for Black Friday Customer Service
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Scalable operations
Add or remove team members as your call or inquiry volume changes.
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Extended hours
Evening, overnight, and 24/7 coverage to match your customers' schedules for instant Black Friday customer support.
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Omnichannel support
One support system for all your platforms (chat, email, phone, social media, and more).
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Trusted provider
With 14+ years of experience, serving 250+ clients across 30 countries.
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Flexible tools
From CRMs to AI-powered chatbots, we seamlessly integrate with your existing setup or provide our own.
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Dedicated management
A personal account manager and clear escalation processes ensure smooth operations.
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Specialized training
Agents are trained in your product or service, processes, and tone of voice.
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Scalable operations
Add or remove team members as your call or inquiry volume changes.
Extended hours
Evening, overnight, and 24/7 coverage to match your customers' schedules for instant Black Friday customer support.
Omnichannel support
One support system for all your platforms (chat, email, phone, social media, and more).
Trusted provider
With 14+ years of experience, serving 250+ clients across 30 countries.
Flexible tools
From CRMs to AI-powered chatbots, we seamlessly integrate with your existing setup or provide our own.
Dedicated management
A personal account manager and clear escalation processes ensure smooth operations.
Specialized training
Agents are trained in your product or service, processes, and tone of voice.
Omnichannel customer support
for every touchpoint
How it works
in 24 hours
We help you
personalize your ideal
plan.
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and
integrate all systems.
in 1 month
LAUNCH
after 2 months
We review the first month and make sure everything works perfectly.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder at
Boinx Software Ltd.
Germany.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS at
Sign Easy
US.
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder at
Macroplant, Inc.
US.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder at
GoCodes
US.
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO at
Softorino Inc.
US.
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President at
Skylum, Inc.
US.
4.8
(5 reviews)
4.9
(61 reviews)
4.9
(25 reviews)
4.9
(61 reviews)
5.0
(7 reviews)
Featured Case Study
European Airport Shuttle Service
We analyzed Flibco’s growing support workload and recommended a shift to a dedicated team ahead of peak season. By providing support in English and French, we addressed Flibco’s need to serve a diverse customer base.
Read the Full Story
Results
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24/7
bilingual support for full coverage
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CSATthrough faster response times
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Flexibility
Ability to scale up fast during peak seasons
Still have questions?
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How to improve Black Friday customer support?
Start by scaling your team to match the surge in inquiries. Ensure 24/7 availability, including nights and weekends, so customers always get their issue resolved when they call customer support on Black Friday. An omnichannel setup will help you manage chat, email, phone, and social media from one place, securing faster and smoother resolutions. If handling the volume internally feels overwhelming, outsourcing to a partner like SupportYourApp is a smart option — and right now you can save 15% on your first month of customer support.
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How to prepare your team for high call volumes?
To prepare your team for high call volumes, you should forecast demand, train agents for peak-time pressure, and introduce flexible staffing models. In a busy Black Friday call center, adding seasonal team members and equipping everyone with clear processes and the right tools can make all the difference in resolution speed and customer satisfaction. It’s also wise to run stress tests on your phone and ticketing systems ahead of time to make sure they can handle the surge without delays or outages.
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Does SupportYourApp offer any Black Friday discounts?
Yes, we are offering 15% off your first month with us as part of our special customer support Black Friday deal. You’ll be able to cut reply times and boost customer satisfaction with our 24/7 omnichannel support. Thanks to our large talent pool, we can quickly scale your team during peak seasons like Black Friday, Cyber Monday, or Christmas. We’ll also train our support agents in your product, processes, and brand tone — so your customers can’t tell the difference between speaking with your in-house team or our support agents.
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What are the benefits of outsourcing Black Friday customer service to us?
Outsourcing your support to us on Black Friday means you’ll be able to easily adjust team size as demand shifts, ensuring you’re never under- or overstaffed. We provide round-the-clock availability to cover peak hours, plus one CRM system to handle all channels — chat, phone, email, and social. With 14+ years of global experience, custom-built AI tools, and trained specialists guided by dedicated account managers, we guarantee efficient, customer-ready support.
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Is SupportYourApp a trusted provider?
Yes, we were included in the Inc. 5000 list of the Fastest-Growing Private Companies in America in 2024 and received the Excellence in Customer Service Award in the Outsource Partner of the Year category. We have provided outsourced customer support to 250+ companies across eCommerce, SaaS, fintech, healthcare, and other industries.