What is customer support?

Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.

How to outsource customer service?

To outsource your customer support service, contact us at hi@supportyourapp.com, and we will answer all the questions and provide you the help you need.

Why do companies outsource customer service?

Outsourcing customer service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.

How much does it cost to outsource customer service?

It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing .

What are the outsourcing customer service benefits?

Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.

Outsourcing Customer Services from SupportYourApp: Safe and Quality Solution

Boost your customer satisfaction rate by outsourcing your support team. Contact us to learn more!

Who is SupportYourApp

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine but operating now all over the world in over 5 locations. We have a decade of expertise in delivering an excellent 24/7/365 third party customer service in 55 languages to more than 250 different businesses all around the world.

Our support specialists are dealing with various inquiries from the end users in a timely and efficient manner by covering all possible channels of communication that can be easily integrated in our in-house built QCRM system upon our clients’ wish.

We pride ourselves on being customer-centric, empathic and professional. We understand that every request requires fast resolution, and we want all of our clients to achieve success as quickly as possible. With our help, of course.

SupportYourApp is a third party customer service provider for Calm, MacPaw, SplitIt and more than 250 other companies. And we are very happy to be a part of their journey and their success. Contact us at hi@supportyourapp.com, and we will be glad to answer all of your questions.

Outsource customer service as a key to success

Looking for external support solutions, like, for example, outsourced phone support, is getting more and more popular each year. But why? What are the pros of collaboration with customer service outsourcing provider like SupportYourApp?

Customer service outsourcing is cheaper than an in-house solution

Hiring support staff and building a top-notch support strategy within your company structure costs quite a lot. It is way better to focus on your business agenda and let the outsourced customer support team take care of your users for a smaller cost.

It offers more coverage

SupportYourApp offers the coverage of absolutely all your preferred means of communication — phones, chats, emails. We are also fully integrable with the most popular chat and phone systems which makes our services smooth and flexible to suit all your business needs.

We take care of support consultants

SupportYourApp hires, on-boards and takes care of training (with our customers’ knowledge base that we can help develop) the support consultants that are the most suited for your particular needs. Our customers are as involved in this process as they want to be.

We speak 55 languages

SupportYourApp speaks 55 languages, and we are constantly looking to expand our pool with even more professionals.

We keep response time as short as possible

We take care of your customers’ inquiries as fast as we can to ensure a high UX.

Customer centricity is in our DNA

We provide superb customer service support, as it is in our DNA. It is the basis of our operation. There is no SupportYourApp without customer centricity and that is a guarantee for a superb customer care outsourcing solution.

Keep all your conversations secure

SupportYourApp is PCI/DSS & ISO/IEC 27001:2013 certified, so you don’t have to worry about the safety of your data. Instead, put those freed resources into managing and scaling your business.

The best customer service outsourcing solutions: what does SupportYourApp offer?

24/7 coverage
55 languages
Dedicated or shared support consultant
Reliable service
Constant analysis of your business’ performance
Brand development expertise

Outsource Support To Grow Faster & Become a Unicorn

Helping global tech tech Unicorn Unicorns scale faster by taking perfect care of their customers via chat, email, phone...

Outsource My Support

No upfront payments / No obligations

“We have drastically improved all of our KPIs... customer satisfaction is higher than ever!”

Monica Perez, Head of CS,
SignEasy, Inc.

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Omni-channel

We cover all ways and channels of communication with your customers. Show full list → 21

Ultimate Security

Our clients' security is our priority. That is why we are complying with all essential security standards.

Countries

We have clients all over the world

Languages

We speak the same language with the customers

2021 SILVER Sevie Award Winner for Sales and Customer Service

"Hi! I’m Daria, Partner at SupportYourApp. In 2020 SupportYourApp turned 10. It’s hard to believe that it all became a reality…"

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What is customer support?: Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.

How to outsource customer service?: To outsource your customer support service, contact us at hi@supportyourapp.com, and we will answer all the questions and provide you the help you need.

Why do companies outsource customer service?: Outsourcing customer service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.

How much does it cost to outsource customer service?: It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing.

What are the outsourcing customer service benefits?: Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.