CX in a Post-Chatbot World: What Customers Expect Now
Clear steps to meet customer expectations and grow CSAT
eBook by SupportYourApp
CX in a Post-Chatbot World
CX in a Post-Chatbot World:
What Customers Expect Now
Clear steps to meet customer expectations and grow CSAT
eBook by SupportYourApp
Keynote
87% of customers say instant replies are the most important part of a great customer experience.
But speed alone isn’t enough anymore.
Customers are tired of generic, robotic responses from chatbots. They expect more from support.
In our eBook, we explore how to meet the post-chatbot customer expectations head-on, grow your daily ticket resolution 10x while you’re at it, and boost customer satisfaction.
What’s Inside?
Do chatbots improve customer experience? What does the post-chatbot era really mean for support teams?
The Good Bot Checklist — find out if your chatbot still delivers what today’s customers actually need
Personalized, omnichannel — what else are customers now looking for in support?
The Post-Chatbot Reality Scorecard to check whether you’re fully equipped for the “new reality”
How we at SupportYourApp are exceeding expectations by combining human consultants with AI in customer experience.
Why Read This eBook?
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See real-world examples of what companies are doing to address new customer needs
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Get practical tools to deliver exceptional CX
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Learn how to give your ticket resolution rate a boost by nearly 70%
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CX in a Post-Chatbot World
