Social Media Support

We help clients build a devoted customer base by maintaining superb social media support:

  • Social Media Customer Support
  • Social Media Management

Why Do You Need Outsourced Social Media Support?

Social media support is vital to your company brand and gives your customers the option of reaching out via social media support channels. 1.5 BILLION smartphone users are reason enough to warrant this type of communication with customers. In addition to constant feedback, customers get the latest news on promotions, discount, software updates and upgrades from your company and this pays off big in terms of customer retention and for your overall reputation.

How Do We Help With Social Media Support?

Our service is aimed at providing you with a dedicated team of agents that handle your social media support channels. This team is thoroughly trained and instructed to be your company’s voice on social media. With the help of platforms like Twitter, Facebook, and Instagram – we keep your customers in the know on all the latest news and details, be it discounts, promotions, or upcoming products.

Social Media Customer Care
Our social media agents reply to all questions and quickly and effectively. We also integrate your social media accounts with our innovative CRM system to ensure that no customer is ignored. This will ensure that your customers’ social media support queries will have equal priority with phone and email.
Social Media Presence and Management
If you’re running a startup, or simply just haven’t yet integrated social media into your strategy, we can get you set up on all of the major and niche social media networks that you need to be a part of. By managing your social media channels, we make sure you always have a direct and effective method of communication with your customers, while relieving you of the tedious work that goes along.

Want to learn more about how we can help you with social media support?
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