QCRM

Support ticketing system with integrated online voice calls and chat

The foundation of our business at SupportYourApp is — productivity. Achieving the highest level of productivity requires tools that perfectly match your tasks and goals. There are many great tools like online chat widgets, various CRM and ticketing systems that work really well. But the only way to get the best software that fits your needs without compromise is to design it yourself.

And that's what we did.

Introducing:

'Q' In Its Every Bit

Q is a letter that starts a thousand words like... Quickly, Quality, Quantity, Qualification, Quantic, Quest, Question, Query, Quiz... and QCRM.

QCRM is a customer support CRM system that took us 10 years to design and iterate. There were no tools for teams to process high volumes of emails, chats, phone calls. So we thought — why don't we design our own? The new system will help manage huge teams and help these teams manage huge workflow of emails. With this motto in mind we designed the first version of QCRM back in 2009. Today in 2019 after countless interactions QCRM reaches major version index 5. And here is how it looks:

QCRM - crm system for customer support productivity and machine learning
On the screenshot: fragment of QCRM 5 ticket listing sorted by date

PRO Customer Support CRM in a Cloud

The first version of QCRM was designed for a team of 3-4 people. While designing QCRM 5 we had a team of almost 400 people. Therefore QCRM 5 is designed for performance and scale. Every detail has been taken into account while designing every button, block, interaction. Everything is aligned to a single concept – increase productivity and reduce errors.

QCRM - email ticketing system with machine learning and AI
QCRM - email ticketing system with machine learning and AI

 QUIDGET — Online Chat On Your Webpage

There are many ways to embed an online chat into your website and talk to your customers. QUIDGET is our take on this popular feature, yet it completely reimagines simplicity and productivity that you expect from a software like this. While looking minimalistic, QUIDGET delivers faster performance and interaction with your customers.

Quidget - online chat with a bot, AI and machine learning
On the screenshot: QUIDGET — An Online Chat Widget embedded into a web page (this screenshot has been modified for presentation purposes).

 QOUSTON — Machine Learning and AI for Customer Support

Increasing productivity is the next big challenge in any business. Including customer support. QOUSTON is a set of Machine Learning (ML) and Deep Learning (DL) technologies that are seamlessly embedded into CRM and QUIDGET. Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with a power of AI. As a result, user makes decisions faster while making less errors. QOUSTON predicts, assists, and sometimes even automates some actions eliminating a human interaction completely.

Qouston - Machine Learning and AI for Customer Support
On the screenshot: QOUSTON embedded into email reply composing interface. It analyzes incoming email text and suggests the best template for a reply.

These all – QCRM, QUIDGET and QOUSTON are our unique handmade tools to leverage your customer support efficiency.

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