Simplify Customer Support with
QCRM
Bring emails, messengers, and calls into one shared inbox with
enterprise-grade tools and security.
Why QCRM?
QCRM offers multi-channel customer service software that simplifies how teams handle customer inquiries. Instead of switching between different tools, your team can use QCRM to centralize communications and improve response times. With features like built-in phone support and advanced ticket management, QCRM is the ideal CRM system for customer service.
Enjoy powerful features
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Shared Inbox for Multi-Channel Support
Keep all emails, messages, and calls in one place with QCRM's multi-channel help desk. This unified approach eliminates confusion and ensures every customer inquiry is addressed efficiently.
Team Assignment
Assign tasks to the right team members with ease. QCRM’s customer service automation ensures that no ticket falls through the cracks, helping your team stay organized and productive.
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Built In Phone Support
Forget the hassle of using separate tools for calls. With QCRM, you can make and receive calls directly within the platform. It’s a CRM for large teams that integrates voice communication seamlessly.
Customer History
Every customer interaction is logged in one place, giving your team a complete view of past conversations. This feature allows for personalized support and builds long-term customer relationships.
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Ticket Status Management
Organize conversations by Open, Snoozed, and Closed statuses. This enterprise helpdesk feature makes it easy to prioritize tasks and track progress.
Response Templates
Save time with pre-written replies for common customer inquiries. Templates improve response speed and ensure consistent messaging across your team.
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Private Notes for Collaboration
Enhance teamwork with internal comments on tickets. Private notes let team members collaborate behind the scenes without disrupting the customer experience.
VIP Support
Prioritize important clients with QCRM’s VIP Support feature. Fast resolutions for high-value customers improve satisfaction and loyalty.
Security You Can Trust
QCRM is built with enterprise-grade security. It complies with PCI DSS and ISO standards, ensuring your customer data.
Frequently Asked Questions:
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What is QCRM?
QCRM is a helpdesk tool for businesses. It puts emails, messages, and phone calls into one inbox, making it simple for teams to manage customer questions. This saves time and keeps everything organized for large teams.
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How does QCRM ensure data security?
QCRM uses strict security standards, including PCI DSS and ISO. It protects your data with encryption, limits access to authorized users, and runs regular checks to find and fix risks.
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Can I integrate QCRM with other tools?
Yes, QCRM works with popular apps like CRMs, project management tools, and analytics platforms. This makes it easier to connect your support work to other systems you already use.
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What support options are available?
QCRM provides 24/7 email support, a comprehensive Knowledge Base, and training sessions to get started. Enterprise users can also talk to experts for extra help when needed.