Liubov Tykholoz
2 articles by:

Liubov Tykholoz

Liubov is the Vice CEO at SupportYourApp. She began her career in customer support, advanced into HRD, and worked closely with several internal teams, building credibility through hands-on experience across key functions. This cross-functional background gives her a full-picture understanding of quality, people, growth, and compliance. Today, she leads internal processes and operational excellence to drive SupportYourApp’s continued global growth.

Call Center Trends 2026: AI, CX & Outsourcing

Call Center Trends 2026: AI, CX & Outsourcing

TL;DR: AI voice agents will handle 60-80% of Tier-1 calls, so that your team can...

By Liubov Tykholoz

Updated: 03/03/26

10 min read

When and Why Outsource EdTech Customer Service

When and Why Outsource EdTech Customer Service

In 2024, the global EdTech market was worth $185.78 billion. Fast-forward to 2029, and that...

By Liubov Tykholoz

Updated: 12/30/25

9 min read