Holiday Season Support Strategy
Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...
By Kseniia Savchenko
Updated: 12/09/21
4 min read
13 articles by:
Kseniia Savchenko
Kseniia has grown from a Customer Support Consultant to Chief People Officer at SupportYourApp, mastering internal processes along the way.
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Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
Updated: 09/19/23
4 min read
How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever...
By Kseniia Savchenko
Updated: 09/02/21
5 min read
How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better...
By Kseniia Savchenko
Updated: 04/30/21
6 min read
