29 articles by:

Iuliia Moroz

With over 10 years of experience crafting engaging and impactful content for brands, media, and social media, Iuliia is dedicated to creating human-centered stories that foster meaningful connections with customers and build recognizable brands. Her unique ability to translate various topics for different audiences sets her apart as a skilled storyteller.

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

Technologies have become the force driving companies forward with innovations and revolutionizing each industry, requiring...

By Iuliia Moroz

Updated: 07/02/25

9 min read

Six eCommerce Customer Retention Strategies That Work

Maximizing customer retention is central to maintaining a steady revenue stream. In fact, for most...

By Iuliia Moroz

Updated: 11/14/25

10 min read

Implementing Chatbots for Efficient Customer Service in E-Commerce: Tips and Ideas

Given the fast pace of today’s world, it’s no surprise that customers want everything done...

By Iuliia Moroz

Updated: 12/10/25

10 min read

How to Improve Customer Experience in eCommerce by Enhancing Customer Support

We at SupportYourApp have been offering customer support outsourcing services for long enough to know...

By Iuliia Moroz

Updated: 12/19/25

9 min read

Zendesk Pros and Cons: What to Like vs. Not to Like About Zendesk

As one of the leading providers of customer support software, Zendesk is understandably among the...

By Iuliia Moroz

Updated: 12/10/25

9 min read

Ecommerce Customer Service: Best Practices to Achieve Brand Loyalty

Ecommerce has grown rapidly, with sales expected to exceed $4.1 trillion in 2024, and these...

By Iuliia Moroz

Updated: 11/27/25

7 min read

Call Center Outsourcing Trends: New Technologies and Approaches Revolutionizing Customer Support

Call center outsourcing was initially seen as a cost-saving measure, but businesses are learning, so...

By Iuliia Moroz

Updated: 01/16/26

9 min read

Growing Operations With Outsourcing Your Scalable Call Center

As companies are under constant pressure to maintain a competitive edge, scaling customer support operations...

By Iuliia Moroz

Updated: 10/15/25

9 min read

Call Center Security Best Practices: Prevent Data Breaches and Ensure Compliance

Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...

By Iuliia Moroz

Updated: 01/16/26

10 min read