How We Onboard Our Consultants to Be Your Best Customer Support (remotely)
It is true, the entire world’s workflow is disrupted at the moment. But we at...
By Anna Shevtsova
Updated: 12/09/20
5 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Taking Ownership in Our Customer Groups. How Can We Bring Positive Changes for Our Customers?
Motivating the professionals in the company to care about the business, as if it is...
By Anna Shevtsova
Updated: 04/30/25
5 min read
How Does SupportYourApp Continue to Successfully Onboard Clients While Working on Remote?
New clients. What does a company so right after signing a new client? Well, we...
By Anna Shevtsova
Updated: 04/09/25
5 min read
Speaking the Same Language: Book Club for SupportYourApp Management Team
Speaking the same language with your colleagues is one of the best things that can...
By Anna Shevtsova
Updated: 12/09/20
5 min read
Remote Customer Service Team and Time — How to Make the Process Smooth and Organized?
Working outside the office and being able to choose your working environment are among the...
By Anna Shevtsova
Updated: 04/03/25
9 min read
Main Functions, Roles and Tiers of a Customer Service Department. Why Is It So Important and How to Structuralize It?
For an average B2C and B2B customer, who do you think is the face of...
By Anna Shevtsova
Updated: 04/25/25
8 min read
B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?
While it might seem that B2B and B2C customer service have a lot in common,...
By Anna Shevtsova
Updated: 04/09/25
9 min read
Expanding Your Team While in the Remote Mode
We are in the middle of a global pandemic. It is all people can think...
By Anna Shevtsova
Updated: 08/23/24
6 min read
Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template
Building a successful business almost always depends on how good your relationship with your customer...
By Anna Shevtsova
Updated: 04/25/25
8 min read