B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?
While it might seem that B2B and B2C customer service have a lot in common,...
By Anna Shevtsova
Updated: 08/07/25
9 min read
104 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Expanding Your Team While in the Remote Mode
We are in the middle of a global pandemic. It is all people can think...
By Anna Shevtsova
Updated: 08/23/24
6 min read
Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template
Building a successful business almost always depends on how good your relationship with your customer...
By Anna Shevtsova
Updated: 10/20/25
8 min read
7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone
What is the main rule of modern business? The customer is always right! But, there...
By Anna Shevtsova
Updated: 04/25/25
7 min read
Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service
With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of...
By Anna Shevtsova
Updated: 09/29/25
5 min read