Best Customer Service Outsourcing Companies for E-Commerce — Top 5 Companies in 2024
In 2024, outsourcing customer service companies became a very important thing for e-commerce businesses that...
By Anna Shevtsova
Updated: 12/19/24
8 min read
111 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Top 10 AI Customer Service Companies: Functions & Prices
Top-notch customer support is about efficiency, scalability, and customization. That’s why AI customer support software...
By Anna Shevtsova
Updated: 03/26/25
11 min read
Empathy Fatigue: Here’s How We Overcome It
Burnout is considered one of the most frequent effects felt by customer support consultants. It...
By Anna Shevtsova
Updated: 12/30/24
4 min read
Top-10 Call Center Outsourcing Companies: Summer 2024
Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...
By Anna Shevtsova
Updated: 07/12/24
13 min read
2023 Year Results
Oh, what a year 2023 has been. We witnessed the conquest of the world by...
By Anna Shevtsova
Updated: 07/12/24
2 min read
Customer Support in 2024: What to Expect?
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development...
By Anna Shevtsova
Updated: 08/22/24
5 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 07/12/24
4 min read
Why Do Businesses Need to Go Phygital?
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
Updated: 07/12/24
5 min read
What Is Good Customer Service, and Why Should Companies Improve Theirs?
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
Updated: 01/21/25
14 min read
