Empathy Fatigue: Here’s How We Overcome It
Burnout is considered one of the most frequent effects felt by customer support consultants. It...
By Anna Shevtsova
Updated: 10/22/25
4 min read
104 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Top 10 Call Center Outsourcing Companies for 2025
Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...
By Anna Shevtsova
Updated: 10/17/25
14 min read
2023 Year Results
Oh, what a year 2023 has been. We witnessed the conquest of the world by...
By Anna Shevtsova
Updated: 06/25/25
2 min read
Customer Support in 2024: What to Expect?
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development...
By Anna Shevtsova
Updated: 09/30/25
5 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 10/22/25
4 min read
Why Do Businesses Need to Go Phygital?
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
Updated: 06/25/25
5 min read
What Is Good Customer Service, and Why Should Companies Improve Theirs?
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
Updated: 11/14/25
14 min read
B2B Customer Experience Management Tweaks to Improve the User Experience
47% of B2B customers stated that the delivery or fulfillment of their orders was the...
By Anna Shevtsova
Updated: 11/14/25
12 min read
How to Reduce Customer Churn: The Commonsense Approach
Why should companies learn how to reduce customer churn? The short answer is that convincing...
By Anna Shevtsova
Updated: 11/14/25
13 min read