Request Pricing for Your Support Solution
Build your dream support team with expert humans and AI superpowers tailored to your needs.
Essential
For businesses with a limited customer base in need of a personalized approach.
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Up to 4 talents
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40+ languages
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SupportBrain
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SupportReply
Growth
PopularFor businesses with a growing customer base that require a diverse set of expertise.
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Up to 19 talents
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Support Tier: L2, L3
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60+ languages
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SupportBrain
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SupportReply
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SupportVoice
Enterprise
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
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Up to 99 talents
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SupportBrain
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SupportReply
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SupportVoice
Custom
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
AI features included by default. Opt-out available at any time.
View Plan Feature Details
Essential |
Growth |
Enterprise |
Custom |
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Team Size
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0.5–4 talents | 5–19 talents | 20–99 talents | Any | ||||||||||||||||||||
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Complexity
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L1, L2 | L1, L2, L3 | L1, L2, L3 | L1, L2, L3 | ||||||||||||||||||||
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Languages
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40+ | 60+ | 60+ | 60+ | ||||||||||||||||||||
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Coverage
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Up to 16/7 | Any | Any | Any | ||||||||||||||||||||
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Multichannel Support
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Any | ||||||||||||||||||||
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Talent Acquisition
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Shared hiring team | Shared hiring team | Dedicated hiring team | Dedicated hiring team | ||||||||||||||||||||
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Integration Plan
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Add-on
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Essential integration*
Add-on
Standard integration*
Add-on
Advanced integration*
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Essential integration*
Add-on
Standard integration*
Add-on
Advanced integration*
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Dedicated hiring team | ||||||||||||||||||||
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AI Audit
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Add-on
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Included | ||||||||||||||||||||
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SupportBrain
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SupportReply
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1,000 Conversations per month | 5,000 Conversations per month | 10,000 Conversations per month | |||||||||||||||||||||
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SupportVoice
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Add-on
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Add-on
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Custom | ||||||||||||||||||||
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Backup
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Add-on
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Dedicated hiring team | ||||||||||||||||||||
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Human Capital Development
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Shared Manager | Shared/Dedicated Manager | Shared/Dedicated Manager | Dedicated hiring team | ||||||||||||||||||||
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Service Delivery Management
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Shared SDM | Shared/Dedicated SDM | Shared/Dedicated SDM | Dedicated hiring team | ||||||||||||||||||||
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Project Documentation
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Basic | Extended | Enterprise | Dedicated hiring team | ||||||||||||||||||||
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Analytics Plan
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Basic | Pro | Extended | Dedicated hiring team | ||||||||||||||||||||
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Continuous Improvement
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Add-on
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Add-on
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Add-on
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Dedicated hiring team | ||||||||||||||||||||
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Quality Management
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Add-on
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Add-on
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Add-on
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Dedicated hiring team | ||||||||||||||||||||
Included
Not included
Now
You select a package that fits best
1 day
Tailored solution
We design your support setup around your goals
7 days
Signup
We agree on all the details and you sign up
10 days
Integration
We deliver system integrations tailored to your needs
1 month
Launch
We go live and you watch your CSAT climb
Awards Recognized for Excellence
Customer Support
Outsourcing,
Explained
Discover smarter support powered by AI.
Explore Smarter Support-
What is customer support?
Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.
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What is customer service outsourcing?
Customer service outsourcing means partnering with an external team to handle your customer interactions — from basic inquiries and technical issues to returns and feedback. It helps you save time, reduce costs, and ensure round-the-clock, high-quality support without the need to hire, train, or manage in-house staff.
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Why do companies outsource customer service?
Outsourcing Support service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.
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How much does it cost to outsource customer service?
It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing.
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What are the outsourcing customer service benefits?
Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.