Dedicated Customer Service Team
Grow your CSAT with a top-tier, reliable support team, custom-hired to focus solely on your product or service.
Why Choose a Dedicated Support Team
Personalized customer care from agents trained in your brand
Faster response and resolution thanks to deep product knowledge
Consistent tone of voice across every interaction
Scalable staffing to match daily or seasonal demand
Time and cost savings from zero hiring or training on your side
250+ companies worldwide have already chosen SupportYourApp
Join ThemWhat We Offer
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14+ Years of Dedicated Support Experience
Our support expertise spans 250+ clients in SaaS, fintech, eCommerce, Gaming, Healthcare, and other industries. Thanks to our extensive experience, your customers will receive fast, personalized, and reliable support — every time.
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24/7 Omnichannel, Multilingual Support
We’ll meet your customers when and where suits them best. To reduce wait times, our consultants will be available round-the-clock via a dedicated call center, email, live chat, social media, and more. And we speak 60+ languages, so we can quickly expand your support team as you enter new markets.
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AI Technology Use and Automation
With AI, we’ll be able to automate up to 80% of your common customer queries. For more complex requests that need a human touch, our consultants will jump in. With faster issue resolution and personalized approach, your CSAT will soar!
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Custom Staff Selection & Onboarding
We’ll choose a team of expert consultants based on your unique needs. Once you approve the candidates, we’ll onboard and train them to provide dedicated support that’s fully aligned with your product, processes, and brand voice.
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Scalability & Flexibility
As your dedicated customer support outsourcing partner, we’ll respond to seasonal and holiday surges, as well as daily fluctuations. We’ll adjust your team size quickly — no need to spend your time and effort on it.
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Why SupportYourApp?
Get a glimpse of why we're different. Here’s a sneak peek.
Expertise
14 years of experience in customer support and AI proficiency.
Customization
Our solutions are tailored to ensure maximum impact and effectiveness.
24/7 Integration Support
We provide continuous services 24/7/365, including holidays.
Proven Results
Our clients experience 68% increase in resolved tickets and increased operational efficiency.
How it Works
in 24 hours
We will help you personalize
your ideal plan.
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and integrate
all systems.
in 1 month
LAUNCH
after 2 months
We review the first
month and make sure
everything works
perfectly.
in 24 hours
We will help you personalize
your ideal plan
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and integrate
all systems..
in 1 month
LAUNCH
after 2 months
We review the first
month and make sure
everything works
perfectly.
For Any Industry…
We ensure your AI services are effective and tailored to your industry…
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Telecom
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SaaS
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Fintech
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E-commerce
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Gaming
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...and many more
...in Any Language
...offering comprehensive moderation in multiple languages.
- English
- Spanish
- German
- French
- Hebrew
- over 60 languages
Ultimate
Security
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
Clients Reviews
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
Request A Call BackSupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO,
Softorino Inc.,
softorino.com,
US.
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder,
GoCodes,
gocodes.com,
US.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS,
Sign Easy,
signeasy.com,
US.
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President,
Skylum, Inc.,
Skylum.com,
US.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.
Get Your Quote
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Our Industry Expertise in Dedicated Customer Service
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SaaS
Our dedicated customer care team will resolve technical issues fast, improving user satisfaction. They will also deliver proactive support — share downtime updates, and bug fix reports, to reduce churn.
We understand how important it is to capture every sales opportunity, so our consultants are always ready to suggest a plan upgrade or an add-on when the time is right, to drive sales and business growth.
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Healthcare
We provide 24/7 dedicated support to healthcare startups, tech platforms, and clinics, and your patients can reach us however they need — via email, phone, live chat, and more. We are HIPAA-compliant, so you can rest assured your patients’ data will be protected. Apart from assistance with appointment rescheduling and handling other standard requests, our team sends follow-ups and reminders to reduce no-shows and collect patients’ feedback.
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Fintech
Our dedicated customer support team will work round the clock to provide timely account management support, fraud prevention, and financial consultations. We are PCI-DSS-certified, GDPR-compliant, and all our support interactions are encrypted, so that your customers’ data stays safe.
We’ll regularly track CSAT and NPS scores to ensure our team is performing well, and we’ll make any needed adjustments to improve our service quality. -
eCommerce
Whether your customers need help processing an order or have trouble logging into their account, our 24/7 dedicated support team will handle any request, and even suggest a complimentary item to give your sales a little boost.
Our consultants will also analyze common issues and use that data to improve your customers’ experience. -
B2B
Handling inbound calls, responding to email requests, addressing an issue via live chat — we provide dedicated support services across multiple channels — wherever it’s most convenient for your customer. Our team will be equipped to tackle not only basic requests, but also complex technical problems that need deep product knowledge and investigation.
At the same time, our consultants will help drive sales by spotting upsell opportunities and recommending the right solutions. -
Gaming
Delivering an exceptional player experience is the top priority for every dedicated customer service representative on our team. From account login issues to game crashes, our experts resolve problems quickly, backed by experience with more than 100 gaming clients. We offer one-on-one player support, manage knowledge bases, handle content moderation, and more.
Why Outsource Dedicated Support Team Services
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Time & Cost Savings
Building a support team from the ground up takes significant time, money, and effort. You have to hire, onboard, and train consultants — and continually maintain their expertise.
By partnering with us for dedicated support services, you’ll avoid the cost and hassle of building a team from scratch and gain experts custom-trained in your product or service.
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Dedicated vs Shared: Benefits
A shared team supports multiple clients simultaneously, dividing their time and focus, while a dedicated team works solely with your company.
That means our consultants know your product inside out, speak your brand’s language, and deliver better support and higher customer satisfaction rates.
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24/7 Omnichannel Coverage
Managing a team for 24/7 support requires careful planning to ensure continuous coverage without overloading your employees. By partnering with us, you can easily avoid this challenge. Our remote consultants are spread across various time zones and can respond to customer inquiries around the clock.
We’ll also meet your customers wherever they are, efficiently resolving every support ticket — whether through email, social media, live chat, or phone — ensuring seamless, multichannel support. -
Scalability
At times, your business may experience sudden spikes in support ticket volume. Our dedicated customer care solution makes it easy to adapt to changing demand. We will scale your team up or down as needed — relieving you of the workload of hiring and training new staff.
At times, your business may experience sudden spikes in support ticket volume. Our dedicated customer care solution makes it easy to adapt to changing demand. We will scale your team up or down as needed — relieving you of the workload of hiring and training new staff. And when you’re ready to expand into a new market, it won’t be a challenge for us to find the right consultants — our team speaks over 60 languages. -
Data Security
Our clients’ data safety is a top priority for us. That’s why we’ve implemented all the necessary processes and technologies to ensure no data breach is possible.
We’ve obtained PCI-DSS Level 1 and ISO 27001:2013 certifications and are GDPR and HIPAA-compliant. So, partnering with us, you can rest assured that your sensitive information will stay protected.
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Boosted CSAT Score
We’ll train our dedicated customer support team in your industry and business specifics, also ensuring they know your product or service well enough before launch. This way, they can handle inquiries of any complexity while delivering a smooth, high-quality customer experience. Thanks to their expertise, you’ll get fast response times and a high resolution rate.
Additionally, when the opportunity arises, they’ll suggest relevant upgrades or add-ons — helping you drive sales. Want to know more details on outsourcing a dedicated support team with us? Contact us to discuss your custom solution and get a quote.
Still have questions?
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What is dedicated customer service?
Outsourced dedicated customer service means having a team that works solely with your business. They’re trained in your product, processes, and tone of voice, which enables them to handle requests of any complexity with speed and accuracy. This team provides consistent, personalized support across multiple channels, helping boost satisfaction, retention, and overall customer experience.
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Shared vs. dedicated customer support?
While a shared support team has to juggle multiple companies and products, a dedicated team works with your business alone. So, unlike shared staff, whose focus is divided and spread across many products, a dedicated team obtains deeper knowledge about your product and processes, and is better equipped to respond to customer inquiries faster and more accurately.
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What are the benefits of outsourcing dedicated customer support?
Partnering with us to handle your customer support allows you to focus on running your business and enjoy other benefits.
Saving resources: building an in-house support team takes considerable time and costs, so you can save those resources and your effort when handing off that function to us.
Scalability: it’s hard to scale your team fast, but with our resources, we can do it swiftly and with no effort from your side.
AI technology: we automate up to 80% of common requests, reducing response times and speeding up resolution.
Data security: we’re compliant with all the necessary regulations, so your data is safe with us.
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How much does a dedicated customer service cost?
We’ll customize your pricing plan based on your budget and specific business requirements. The cost will be determined by such factors as the size of your support team, support levels, language options, service hours, integration needs, and more. Advanced options include CRM integration and AI-powered automation. Explore our packages and connect with us to discuss the details!