CX eBooks &
Strategy Guides
for Standout Support
Get practical tips — not just theory.
Our eBooks and checklists combine the latest trends with
the best practices we’ve gained delivering outsourced support.
Explore these insights and let’s tailor our proven strategies to your business.
CX in a Post-Chatbot World: What
Customers Expect Now
87% of customers say instant replies are the most important part of a
great customer experience — but speed alone isn’t enough anymore.
More and more people are frustrated by generic, robotic chatbot
responses.
So what do customers actually expect now? In this eBook, learn how
to meet modern customer expectations head-on, boost your daily
ticket resolution rate by 10x, and increase customer satisfaction across
the board.
Download Now
Browse All Customer Experience
eBooks & Checklists
-
Learn more
CX in a Post-Chatbot World: What Customers Expect Now
Discover how to exceed post-chatbot expectations, boost daily ticket resolution by 10x, and deliver the kind of CX today’s customers actually want.
-
Learn more
Checklist: How to Choose the Right Customer Support Partner
Get a clear, comprehensive list of criteria to help you find the best fit for your business.
-
Learn more
AI & Human Synergy: Discover How To Double Your Support Team’s Productivity
Uncover how to slash CX costs by up to 25% and enhance customer satisfaction by combining human expertise with AI in perfect synergy.
-
Learn more
CX Trends in 2025
What’s next for customer experience in 2025? Read our research results to learn how targeted personalization is transforming customer loyalty, and the right tone in communication is driving higher CSAT.
-
Learn more
AI in Customer Support
Discover how, by implementing AI in your support, you can cut operational costs by 60% and automate the majority of customer requests.
-
Learn more
CSAT Survey Analysis
Get a roadmap to elevating your support strategy and building loyalty based on our firsthand customer insights.
Loved our customer service eBooks?
Let us tailor these strategies
to level up your support.
We provide outsourced support services, and can help you grow your
customer satisfaction while you focus on growing your business.
Trusted by 250+ clients like:
Sign up for CX news and our hands-on support tips
Join our newsletter for valuable CX insights. Stay updated on our latest case studies, how-to guides, and best practices to drive loyalty through great support.
Thank you for
subscribing!
We’ll be in touch with the latest soon. Expect thoughtful updates,
helpful insights, and zero spam.
