Customer Support
101: Building
Excellence Course
Explore the strategies and soft skills behind
exceptional support — in a customer service course
from experts trusted by over 250 clients.
Hands-On Customer Service Course
Get the essential how-to’s on building support processes that scale — with real business impact. This customer care course blends practical insights with tasks and quizzes, so you can immediately apply what you’ve learned.
Format:
5 video lectures (15–20 mins each) + tasks + scorecards
Level:
Introductory to Intermediate
For:
Executives, support team leaders, and consultants looking to elevate service quality
What You’ll Learn from our Online Customer Service Course
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Build rapport to improve CSAT & customer loyalty
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Foster a customer-centric mindset across your team
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Combine soft & hard skills with AI tools to boost efficiency
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Avoid costly service pitfalls by mastering best practices
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Use exclusive scorecards to track and improve performance
- Start Learning Now
Olha Shapovaliuk
Instructor, Business Trainer at SupportYourApp
Why Learn from
SupportYourApp?
With 15+ years in outsourced support for tech startups and enterprise clients, SupportYourApp knows what it takes to deliver exceptional service. We’ve handled millions of conversations and coached support teams across industries. Now, we’re passing our knowledge on to you in this online customer service training.
Get a Quote
15+ Years of Industry
Experience
Providing 24/7 secure outsourced customer service since 2010, ensuring consistent and reliable support for clients worldwide.
Serving 250+ Global
Clients
Trusted by companies across more than 30 countries, including notable names like MacPaw, Whitebit, and Happeo.
Recognized Excellence in
Customer Service
Awarded the Excellence in Customer Service Award in 2024, highlighting commitment to outstanding support.
AI-Driven Efficiency
Utilizing AI-driven technology to automate up to 80% of support inquiries, enhancing response times and operational efficiency.
Why Learn from
SupportYourApp?
With 15+ years in outsourced support for tech startups and enterprise clients, SupportYourApp knows what it takes to deliver exceptional service. We’ve handled millions of conversations and coached support teams across industries. Now, we’re passing our knowledge on to you in this online customer service training.
15+ Years of Industry
Experience
Providing 24/7 secure outsourced customer service since 2010, ensuring consistent and reliable support for clients worldwide.
Serving 250+ Global
Clients
Trusted by companies across more than 30 countries, including notable names like MacPaw, Whitebit, and Happeo.
Recognized Excellence in
Customer Service
Awarded the Excellence in Customer Service Award in 2024, highlighting commitment to outstanding support.
AI-Driven Efficiency
Utilizing AI-driven technology to automate up to 80% of support inquiries, enhancing response times and operational efficiency.
Who Is This Customer Service Training Course For?
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Business owners scaling customer support
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Support managers/team leadership looking to improve metrics
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Consultants aiming to specialize in support operations
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Anyone integrating AI tools into human-led support
- Enroll Now on Udemy
Still have questions?
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What is a customer service course?
It’s a training program designed to develop the communication and problem-solving skills needed to support customers effectively. Our customer service skills course is aimed at both leadership-level roles and representatives, so they could learn how to boost customer satisfaction with high-quality support.
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What is the customer service course duration?
Once you purchase our customer care course, you get unlimited access to the lectures and can take your time. There’s no deadline — learn at your own pace and revisit the material anytime you need a refresher.
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Who is this customer care course for?
This training program is designed for business owners and customer service executives looking to strengthen their support operations, while also providing valuable insights for team leaders and frontline representatives. It’s open to anyone interested in customer care — no previous experience required.
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Do I get a certificate after completing this online customer service training?
After completing the course, you'll receive a certificate — a clear recognition of your readiness to contribute to or lead effective customer service teams.
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What will be covered in this online customer service course?
The course will cover the following topics:
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Building AI-powered customer support
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Meeting customer expectations to create lasting relationships
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Leveraging the combined power of AI and human support
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Exploring both hard and soft skills fundamentals for delivering exceptional service
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