Black Friday Customer Support: Your Readiness Checklist
by SupportYourApp
Last-Minute Black Friday Readiness Checklist
Keynote
Black Friday is coming — and your customers expect fast, seamless support regardless of traffic surges. Is your team ready to handle the call spikes?
Our Black Friday Customer Support Readiness Checklist removes the guesswork. It evaluates staffing, training, technology, and automation so you can improve your support efficiency, maintain high customer satisfaction, and protect your retail reputation.
Why Download This Checklist?
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Identify gaps in your ecommerce customer support before Black Friday and Cyber Monday shopping surges
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Ensure 24/7 omnichannel coverage across email, chat, phone, and social
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Prepare your team for post-Black Friday support and returns
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Optimize automation, escalation, and self-service tools
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Get actionable recommendations to improve your Black Friday customer service and protect revenue
Who Is This For?
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Customer Support Managers
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Ecommerce & Operations Teams
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Retail & Seasonal Sales Coordinators
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Support Leads preparing for high-volume BFCM events
Last-Minute Black Friday Readiness Checklist
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