Customer Experience Trends 2023


Written by Daria Leshchenko, Managing Partner at SupportYourApp


For 12 years in customer care, SupportYourApp has been staying on top of the industry’s trends and gathering tons of insights. We decided to share our best finds with the professional community.


Daria Leshchenko

Daria Leshchenko, Managing Partner at SupportYourApp.

She personally gets in touch with every client to make sure all their needs are understood and fulfilled. Daria’s recognition as an industry influencer proves her expertise. Daria was included in Kyiv Post ‘Top 30 under 30’ list. She is a true inspiration and a leader for the SupportYourApp team.


After reading this eBook, you will know:

  • 1

    Trending channels of customer communication in 2023.

  • 2

    Speed customers prefer to be served with.

  • 3

    Benefit of using multichannel customer support in 2023.

  • 4

    How to make Human and AI Work Hand in Hand?

  • 5

    How much does neglecting cybersecurity really cost?

  • 6

    Must-have approaches to an increasing retention rate in 2023.

We reviewed the best practices of customer service for the last couple of years:


*All product names, logos, brands, trademarks and registered trademarks are property of their respective owners and are used for research purposes only. SupportYourApp does not claim any affiliation of any kind with the indicated companies.


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