Crypto Customer Services: Support Your Business with a Reliable Vendor
Provide the most reliable and secure crypto customer services to your entire customer base.
Cryptocurrency is a type of digital money deriving from the code. The companies dealing with crypto virtually deal with somebody’s real funds and money. This means those working in crypto customer service must provide the best and most secure customer services.
Crypto market grew by 300% in 2020 alone. It is predicted to reach a market worth of $1.04 billion in the next 5 years. The number of unique crypto wallets is estimated to be around 35 million. These are all users who need crypto customer service from exchange platforms.
How to provide the best crypto customer service, what rules and guidelines do vendors need to follow and what requirements are the most important when it comes to crypto?
Blockchain customer support — how many currencies are there?
There are more than 2000 of cryptocurrencies in the market. Some are more popular and some traded by just a handful of people. The number of users for each crypto defines how overwhelmed crypto customer service teams might be.
Bitcoin customer service
Bitcoin has an estimated customer base of 5.8 million users. It was created in 2009 by a person or a group of people going by the name of Satoshi Nakamoto. There is a finite amount of Bitcoins — 21 million. Traders can buy and exchange Bitcoins via CFDs and spread betting. They can also be obtained via an open network. By now they have gained a status of an investment rather than a token.
The crypto customer service for Bitcoin is the most widely spread one. The majority of crypto customer service representatives have started their professional way from working with Bitcoins and only after that moved on to the other currencies.
Ethereum customer service
Ethereum has only been in the market for about 6 years. Right now it has around 1.25 million users. Even though it can also be received via an open network, its nature differs from that of Bitcoin. These coins are not used as a payment but rather as a smart contract — a script that can be employed in Ethereum blockchain.
This calls for the crypto customer service team to know all specificities of the coin’s usage and implement this knowledge when tracking the token’s journey from the exchange into the user’s wallet.
XRP customer service
Ripple (XRP) is actually the name of the network where the transaction of both — crypto- and usual currencies can be processed. The network is easier, faster and less expensive than that of Bitcoin. It has even been adopted by some banks. Crypto customer service here must be faster and more understanding of the transfer processes than with any other crypto.
In their turn, crypto platforms must provide the best and most secure customer support like, for example, Gemini crypto customer service or Voyager crypto customer service.
Main components of blockchain customer service
Great crypto customer service must include three following components:
Companies providing crypto customer service must have all necessary security certifications to ensure their customer service is totally safe and the users’ coins are secure. Every Bitcoin customer care line must be ready to provide secure services to any customer. Better yet, put all the certification out in the open, for example right into the knowledge base. This way the customers will see the guarantee for their safety and the customer service team will not be overloaded with questions about the certificates.
Crypto security certifications include but are not limited to:
C4 — CryptoCurrency Certification Consortium;
CCSS — CryptoCurrency Security Standard (CCSS);
PCI DSS — Payment Card Industry Data Security Standard;
ISO — International Organization for Standardization.
Customers who work with customer service providers with at least two of these certifications can rest assured — their coins are safe and sound.
Cryptocurrency customer service jobs are one of the toughest in customer service. They require additional and very specialized knowledge on the topic. Those providing Tier 2 and 3 customer support must have a deep understanding of crypto customer service and of the blockchain overall.
They must also have superb communication skills as they have to talk to customers with very specific requirements and within a very specific field. So they must know what they are talking about and how the technology they support works.
Those seeking blockchain customer service USA jobs must be ready to always learn and develop. They must also be flexible and empathetic. These are the qualities that make a great crypto customer service representative.
Blockchain customer support teams have to always be prepared to change their approaches to the customers. The market fluctuates and changes the prices for the coins. This only adds to the pressure. As a result, customers in a crypto market are always on the lookout for empathy, understanding and flexibility in communication with the customer support team.
60% of customers say they will change a communication channel depending on what is convenient for them at the moment. Crypto customer service teams must beware of this and provide omnichannel customer support and services. This will ensure a smooth shift between all channels of communication as well as provide the best customer service in the ever-changing market.
Abiding by these rules of crypto customer service will help customers feel protected, understood and looked-out for.
Technology and human crypto customer service — two powers is better than one
AI and technology are ruling all. Crypto customer service is also seeing a surge in need for AI tools. These tools are not foolproof though. They can fail a process during the most important stages of the KYC process or during the transactions. That is why AI and technology effectively complement crypto customer service teams that can:
- Sort through documents;
- Track the stages of transactions;
- Correctly fill in different forms;
- Keep customers informed about their transactions;
- Provide speedy and correct responses to the customers.
This way human-machine symbiosis reaches the highest points and provides the best, most seamless crypto customer service.
SupportYourApp and blockchains customer service. USA and the rest of the world
SupportYourApp has been in the customer service market for a decade now. Over this time we managed to work with different companies from different areas. We have also provided crypto customer service.