Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
9 min read
17 articles by:
Svitlana Biloshkura
What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
11 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
7 min read
How Much Does Customer Service Impact the Customer Experience?
Customer service and the concept of providing support and assistance to customers is as old...
By Svitlana Biloshkura
7 min read
Customer Experience vs Customer Service: Understanding Key Distinctions
In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...
By Svitlana Biloshkura
6 min read
Supporter vs. ChatGPT
ChatGPT attracted an estimated 200 million visitors per month, indicating its popularity and generating concern...
By Svitlana Biloshkura
12 min read
Driving Customer Engagement: Key Tactics for Success
Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experience, Asana. ...
By Svitlana Biloshkura
10 min read
Tackling Customer Churn: Strategies for Success
When customers complain, business owners and managers ought to get excited about it. A complaining...
By Svitlana Biloshkura
7 min read
Measuring Customer Retention: Why It Matters and How to Do It Right?
In the challenging business ecosystem of today, the significance of retaining customers cannot be overstated....
By Svitlana Biloshkura
10 min read
