Supporter vs. ChatGPT
ChatGPT currently has over 180.5 million users, which is an 80% increase from the 100...
By Svitlana Biloshkura
Updated: 11/19/24
12 min read
33 articles by:
Svitlana Biloshkura
Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
Help Desk vs Service Desk: Choosing the Right IT Support Model
In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...
By Svitlana Biloshkura
Updated: 04/09/25
8 min read
What Is the Meaning of BPO in Call Center?
Running a business involves handling complex processes and striking a balance between strengths and challenges....
By Svitlana Biloshkura
Updated: 04/09/25
8 min read
Customer Service Machine Learning That Melts the Ice
What brings customers and support agents closer in machine-driven AI-powered reality? Which technology pushes the...
By Svitlana Biloshkura
Updated: 08/23/24
9 min read
Redefining Customer Support With Augmented Agents
In transforming customer interactions, AI automates communication and streamlines routine tasks, enhancing service efficiency and...
By Svitlana Biloshkura
Updated: 07/12/24
7 min read
How to Use AI in Customer Service
Is it possible to transform customer interactions from merely efficient to truly delightful? In a...
By Svitlana Biloshkura
Updated: 04/09/25
11 min read
The Future of AI in Customer Service
Today’s customer service is navigating a reality where support agents embrace innovation, and a powerful...
By Svitlana Biloshkura
Updated: 03/18/25
8 min read
Creating Business Value With Call Center Outsourcing
Successfully navigating customer support demands precision and expertise, as each interaction molds customers’ perceptions of...
By Svitlana Biloshkura
Updated: 04/09/25
8 min read
How AI Can Improve Customer Experience
Artificial Intelligence (AI) has become a game-changer in various industries, with a notable impact on...
By Svitlana Biloshkura
Updated: 03/18/25
8 min read