Svitlana Biloshkura
17 articles by:

Svitlana Biloshkura

Understanding the Importance of the Digital Customer Journey Map

Understanding the Importance of the Digital Customer Journey Map

The digital customer journey refers to the entire process a customer goes through when interacting...

By Svitlana Biloshkura

9 min read

What Is a Customer Journey Map and How to Craft It Correctly?

What Is a Customer Journey Map and How to Craft It Correctly?

One of the most crucial questions Project Managers ask themselves is how to assist customers...

By Svitlana Biloshkura

11 min read

What Is Customer Experience Management?

What Is Customer Experience Management?

From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...

By Svitlana Biloshkura

7 min read

How Much Does Customer Service Impact the Customer Experience?

How Much Does Customer Service Impact the Customer Experience?

Customer service and the concept of providing support and assistance to customers is as old...

By Svitlana Biloshkura

7 min read

Customer Experience vs Customer Service: Understanding Key Distinctions

Customer Experience vs Customer Service: Understanding Key Distinctions

In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...

By Svitlana Biloshkura

6 min read

Supporter vs. ChatGPT

Supporter vs. ChatGPT

ChatGPT attracted an estimated 200 million visitors per month, indicating its popularity and generating concern...

By Svitlana Biloshkura

12 min read

Driving Customer Engagement: Key Tactics for Success

Driving Customer Engagement: Key Tactics for Success

Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experience, Asana. ...

By Svitlana Biloshkura

10 min read

Tackling Customer Churn: Strategies for Success

Tackling Customer Churn: Strategies for Success

When customers complain, business owners and managers ought to get excited about it. A complaining...

By Svitlana Biloshkura

7 min read

Measuring Customer Retention: Why It Matters and How to Do It Right?

Measuring Customer Retention: Why It Matters and How to Do It Right?

In the challenging business ecosystem of today, the significance of retaining customers cannot be overstated....

By Svitlana Biloshkura

10 min read